Could you please provide us with a little more information?
Are you using this application in the cloud ( such as AWS, Google, Azure, etc;) a native installer (such as Windows, Linux, etc.) or a Virtual Machine?
Could you please check the status of all the services that you have installed?
- On Unix system you can check it by executing:
sudo INSTALLDIR/ctlscript.sh status
- On Windows you can check it via
INSTALLDIR/manager-windows.exe interface, clicking on Manage Servers tab.
We’ll be looking forward to receiving your reply.