Thank you for using Bitnami. As this is a really specific issue of the application that affects only a subset of users, we suggest you to post your question on the official support forums of the application.
Please note that Bitnami packages and configures already existing applications. We can only offer support and help on basic and most frequent application configurations. Always based on the default configuration or on our guides. If the issue is related to the application itself or any third party tool, probably someone with more experience and knowledge about that specific tool can help you better than we can.
Do not hesitate to write us back if you have any questions or suggestions about our solution.