Hi,
the fact that it works in Edge but not in Chrome is weird, can you try using the Private mode in Chrome?
1.- On your computer, open Chrome.
2.- At the top right, click on the three vertical dots and then New Incognito Window
.
3.- A new window appears. In the top corner, check for the Incognito icon.
You can also use a keyboard shortcut to open an Incognito window:
- Windows, Linux or Chrome OS: Press Ctrl + Shift + n
.
- Mac: Press â + Shift + n
.
I just checked the logs shared by the bnsupport tool. In the apache logs, I can't see any significant issue, but in the magento exceptions logs I can see the following lines:
[2018-06-11 11:29:24] main.CRITICAL: 5.7.8 Username and Password not accepted. Learn more at
5.7.8 https://support.google.com/mail/?p=BadCredentials f25-v6sm21964327edd.87 - gsmtp
{"exception":"[object] (Magento\\Framework\\Exception\\MailException(code: 0): 5.7.8 Username and Password not accepted. Learn more at
5.7.8 https://support.google.com/mail/?p=BadCredentials f25-v6sm21964327edd.87 - gsmtp
at /opt/bitnami/apps/magento/htdocs/app/code/MagePal/GmailSmtpApp/Plugin/Mail/TransportPlugin.php:121, Zend_Mail_Protocol_Exception(code: 535): 5.7.8 Username and Password not accepted. Learn more at
5.7.8 https://support.google.com/mail/?p=BadCredentials f25-v6sm21964327edd.87 - gsmtp
at /opt/bitnami/apps/magento/htdocs/vendor/magento/zendframework1/library/Zend/Mail/Protocol/Abstract.php:431)"} []
According to the date and time (2018-06-11 11:29:24), would it fit with the changes done by you?
Best regards,
Carlos R. HernĂĄndez