No, I didn't realize that AWS Cloud article applied to virtual machines. It also wasn't mentioned in the troubleshooting SMTP page:
Is there a way for me to recommend or propose an edit or additional page in the Bitnami documentation? I can follow the style guide that Bitnami may have.
Anyways I ran the bnsupport tool with the SMTP health check option and it gave me the following code:
I didn't receive the test email, so I followed the AWS instructions using WinSCP.
However, I still get the following error: smtplib.SMTPAuthenticationError: (535, b'5.7.3 Authentication unsuccessful [CH2PR10CA0015.namprd10.prod.outlook.com]')
I ran the tool again and it gave me this code:
I'll try restarting the ERPNext VM on VirtualBox and then test it again.