Erpnext on virtual machine : 500 Internal Server Error

Type: Suggestion

hello bitnami community,

my operating system is
Windows 10 Home 64-bit operating system
version: 21H2
os build : 19044.1706

i installed (oracle VirtualBox-6.1.34-150636)
and import in VirtualBox : (bitnami-erpnext-13.32.0-0-linux-vm-debian-10-x86_64-nami) and run it,
when i login to erpnext server ( for example and enter the user name and password according to virtual login screen Credentials
it works well and i can access to Erpnext login screen then start working on the system,

then after 1 week of installation it had (500 Internal Server Error) and i cant access to login screen, so all my data will be lost, as well i check the IP continuously to access the application (

please i need help to reopen the system again and specify the problem

thanks for your time,

Hi @Ali-ElMasry,

Can you run the bndiagnostic tool?