Entering Server Credentials in WordPress Jetpack Error

Keywords: WordPress - AWS - Technical issue - Connectivity (SSH/FTP)

bnsupport ID: a2e0857d-668c-c6bb-15a4-8649999b0a80

bndiagnostic output:

? Apache: Found possible issues
? Resources: Found possible issues

bndiagnostic failure reason: The suggested guides are not related with my issue

When I input my credentials (bitnami user name, and private key) in to the WordPress Jetpack config, I get an error saying “Error saving. Please check your credentials and try again.” I know my private key and bitnami user name works, since I can use Putty to log into the server without issues.

Hi @phillip.kittelson,

Thank you for using our solution. That’s a specific question about the application/plugin so we suggest you ask in the official forums of the application to get more information about that. The app’s documentation should also describe how to achieve what you want to, so please take a look at it too.

However, we will also keep this ticket open in this forum in case any Bitnami user configured the application they way you want to.