Enable cookies to login

Omdal 2019-08-14 05:23:34 UTC #1

Keywords: WordPress Multisite - AWS - Technical issue - Other
Description:
Hi
In two of my sites it says cookies needs to be enabled in order to use wp, I have tried several different browsers, different computers, tried to clear the cache, edit the wp-config etc. Nothing seems to help..

The issue is very much related to: https://community.bitnami.com/t/multisite-enable-cookie-error/28836

I tried adding the code:
define('ADMIN_COOKIE_PATH', '/');
define('COOKIE_DOMAIN', '');
define('COOKIEPATH', '');
define('SITECOOKIEPATH', '');

And also as suggested on the site :
"According to the error you are getting, you should remove the COOKIE_DOMAIN entry from wp-config.php. Could you please do it and test again? Did you try to clear the cache in your IE and Chrome browsers?

Best regards,
Carlos"

So here I added the 4 define... And then deleted the cookie_domain, I also tried adding the cookie_domain and set it to false, no luck..

Hope you guys can help...

michiel 2019-08-14 08:29:12 UTC #2

Hi @kontakt1,

Are you accessing the page through your IP address? WordPress Multisite requires that you use different domain names for each site. In order to make it work, we configure a transparent xip.io domain to the current IP address.

http://YOUR-IP-ADDRESS.xip.io

Without this, you may get a "Cookies are blocked or not supported by your browser. You must enable cookies to use WordPress".

Anyway, we recommend using domains instead of the IP address. The following guide shows how to configure them.

https://docs.bitnami.com/aws/apps/wordpress-multisite/configuration/configure-wordpress-multisite/

Please, click on if you think my answer was helpful

Omdal 2019-08-14 08:31:58 UTC #3

Hi Michiel,

I am using domain names on both, you can actually test by going to :
doposters.dk/wp-login
festkoncept.dk/wp-login

you can type anything in the login and you will probably get the same error (most likely in danish).

Omdal 2019-08-14 08:33:00 UTC #4

sorry wrong URL : festkoncept.nu/wp-login

michiel 2019-08-14 08:39:35 UTC #5

Hi @kontakt1,

Could you run the Bitnami Support Tool so I can check the configuration?

Please note that you need to paste the code outputted by the tool in your reply.

Please, click on if you think my answer was helpful

Omdal 2019-08-14 08:44:14 UTC #6

Hi again - here you go :
4798c63c-8dbd-767d-3836-452ae45e5822

jota 2019-08-14 11:05:51 UTC #7

Hi @kontakt1,

There was also another similar ticket in this forum not so long ago, can you take a look at this post?

You won't need to follow the steps to configure the certificates but I think this can be an issue with the information in the WordPress database. The bnconfig and the changes in the configuration should fix the issues.

Could you also let us know the changes you applied just before getting this error message when log in to the applicaiton?

Thanks

Omdal 2019-08-14 11:28:10 UTC #8

Well I didn't do much - I changed the domain name inside the wordpress installation, and create a A-name that's basically it ..

Im just wondering why the other site I have there is working fine : tastewine.dk

Omdal 2019-08-14 12:09:50 UTC #9

I tried to follow the guide :
cd /opt/bitnami/apps/wordpress
sudo mv bnconfig.disabled bnconfig
sudo ./bnconfig --machine_hostname www.MAIN_DOMAIN
sudo mv bnconfig bnconfig.disabled

but when typing the "sudo mv bnconfig.disabled bnconfig "
I get the error "no such filename and directory"

marcos 2019-08-15 07:38:09 UTC #10

Hi @Omdal,

That seems to happen because it is named "bnconfig" and not "bnconfig.disabled". Run the following commands instead:

cd /opt/bitnami/apps/wordpress
sudo ./bnconfig --machine_hostname www.MAIN_DOMAIN

And then, to disable bnconfig changing the domain to the instance's IP after each reboot, run this command:

sudo mv bnconfig bnconfig.disabled

Omdal 2019-08-15 08:00:39 UTC #11

The main domain is that the address where the wp-admin site is placed ?

this is just the IP:xx.xx.xx.xx.xip.io at the moment

Omdal 2019-08-15 08:11:47 UTC #12

I did it... and followed the rest ... adding the line :
define( 'COOKIE_DOMAIN', '' );
it now gives me this error :
The constant "COOKIE_DOMAIN" is defined (probably in wp-config.php). Please remove or comment out that define() line.
So I removed that again, reset the cache, opened a incognito window and wen't to the site http://doposters.dk/wp-login.php and still the same cookie error

marcos 2019-08-15 13:58:15 UTC #13

Hi @Omdal, it seems like when you try to access http://doposters.dk/wp-login.php, it automatically redirects you to http://www.52.57.236.251.xip.io.

Please note that you cannot access your WordPress site both at the .xip.io site and the .dk domain at once.

If you want to access your sate at the .dk domain rather than xip.io, you must run the bnconfig tool again:

cd /opt/bitnami/apps/wordpress
sudo mv bnconfig.disabled bnconfig
sudo ./bnconfig --machine_hostname www.doposters.dk
sudo mv bnconfig bnconfig.disabled

If you want to access the domain at doposters.dk and not www.doposters.dk, set that value instead.

Also make sure you update the DOMAIN_CURRENT_SITE property in wp-config.php to be using the new .dk domain. And make sure your domain is also properly configured in /wp-admin.

ed4becky1 2019-08-15 16:55:01 UTC #14

I am having a very similar issue trying to migrate a Wordpress Multisite from Google to AWS. After migration I can login to the Network Admin (base) site at ed4becky.net. The DNS record is pointed to the AWS Elastic IP assigned to my EC2 instance.

However when I try to login to any other site, such as rootspersona.com (DNS record pointed to same IP), I get the login error saying I need to enable cookies (they ARE enabled)

I tried all the things above, confirmed that wp-config pointed to ed4becky.net, etc...

Ultimately had to back out til I know more.

If it helps, after migration I also had issues with Domain/Domain Mapping showing a "must add sunshine" error. The Javascript console showed a React 200 error. This doesn't happen on site I migrated from.

michiel 2019-08-16 09:23:29 UTC #15

I'm forwarding the issue to another team, they will update the topic or request additional information.

Omdal 2019-08-16 09:29:30 UTC #16

I did what you wrote and now I canøt access the site at all

Omdal 2019-08-16 09:29:54 UTC #17

Updated support : 17c7dd36-a18e-029e-9640-1321b34ecdf1

Omdal 2019-08-16 09:34:20 UTC #18

Also I created a support ticket on AWS, they gave me this response :

Reading through the ticket you mentioned, I believe that there's two separate issues; Please allow me to elaborate on my findings.

Firstly, attempting to access "doposters.dk/wp-login", I see that the site is still redirecting: Marcos from Bitnami did elaborate more on how to fix this:

$ curl -IL doposters.dk/wp-login
HTTP/1.1 302 Found
Date: Thu, 15 Aug 2019 14:24:59 GMT
Server: Apache
Content-Location: wp-login.php
Vary: negotiate
TCN: choice
X-Powered-By: PHP/7.2.13
X-Frame-Options: SAMEORIGIN
Location: http://www.52.57.236.251.xip.io/wp-signup.php?new=doposters.dk <--- Redirect
Content-Type: text/html; charset=UTF-8

HTTP/1.1 200 OK
Date: Thu, 15 Aug 2019 14:24:59 GMT
Server: Apache
X-Powered-By: PHP/7.2.13
X-Frame-Options: SAMEORIGIN
Cache-Control: max-age=0, no-cache
Content-Type: text/html; charset=UTF-8
[1] https://aws.amazon.com/premiumsupport/faqs/#what3rdparty

Secondly, I found that "festkoncept.nu/wp-login" does not redirect in the same manner, but does still have an issue with the cookies:
Copy from my accessing the site:
"FEJL: Cookies er blokeret eller understøttes ikke af din browser. Du skal aktivere cookies for at bruge WordPress."

$ curl -IL festkoncept.nu/wp-login
HTTP/1.1 200 OK
Date: Thu, 15 Aug 2019 14:27:36 GMT
Server: Apache
Content-Location: wp-login.php
...
Cache-Control: no-cache, must-revalidate, max-age=0
...
Set-Cookie: wordpress_test_cookie=WP+Cookie+check; path=/; domain=.52.57.236.251.xip.io

However, with that said, it looks like the Cookies section is still pointing to "domain=.52.57.236.251.xip.io", and not the definitive domain names you're looking to use.

marcos 2019-08-19 07:32:14 UTC #19

Hi @Omdal, it seems you changed the wp-config.php file properly and probably the database was also updated as well.

However, if you use WordPress Multisite, it could be probable you had more than one blog and only one of them was changed.

As it is mentioned in the official WordPress documentation for changing the URL, it is not so easy with Multisite. These are the steps:

Log in to phpMyAdmin and go to the bitnami_wordpress database: https://docs.bitnami.com/virtual-machine/faq/get-started/access-phpmyadmin/
For each wp_#options table (e.g. wp1_options, wp_2_options...), edit these three fields and set the appropriate value: home, siteurl, fileupload_url
Restart the web services (to ensure caches are reloaded): sudo /opt/bitnami/ctlscript.sh restart
Access your domain with an incognito/private window.

Hope it works!

marcos 2019-08-19 07:37:04 UTC #20

Hi @ed4becky1, could you follow the steps I mentioned in my previous post on modifying the database values? It could be possible some of the domains are not set up properly in the database.

If you are still finding issues related to cookies, please check this post: https://community.bitnami.com/t/wp-multisite-multidomains-cookies-issue/46603/2

Hope it helps!

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