Emails not being sent from Mautic

nitesh_luharuka 2016-11-25 02:27:44 UTC #1

I have setup Mautic on my Azure account using Bitnami Launchpad. I have configured the email settings as per the documentation and also received the test email. However, when I create a segment email to send emails to contacts, no emails come. The system says emails have been sent but they never receive. The test emails comes fine though.

Any ideas why this could happen?

marcos 2016-11-25 17:53:56 UTC #2

Hi @nitesh_luharuka,

Unfortunately I haven't been able to reproduce this issue. Did you check if the e-mail settings are correct in the App? Did you click Apply? In my case it seems I forgot (after sending the test mail) so it didn't work for me at first. After correcting them and applying, it works.

Also, could you check your Apache error log for any related errors?

/opt/bitnami/apache2/logs/error_log

nitesh_luharuka 2016-11-26 01:54:11 UTC #3

Thank you for the reply. I did check the email settings in the app. I clicked "Save & Close" after testing the email settings. Also, I tried to send a test email from the segment before sending it to complete list.

The below logs are written at the above mentioned error_log location -

Tue Nov 22 11:43:07.390045 2016] [pagespeed:error] [pid 3027:tid 139744260151040] [mod_pagespeed 1.9.32.14-0 @3027] Slow read operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v2/52.163.94.194/http,3A/,2F52.163.94.194/app/bundles/CoreBundle/Assets/js/libraries/froala/plugins/code_beautifier.js,3Fvf9214a39,: 67.679ms; configure SlowFileLatencyUs to change threshold\n
[Tue Nov 22 15:21:08.693877 2016] [authz_core:error] [pid 3028:tid 139744545502976] [client 191.96.249.42:45874] AH01630: client denied by server configuration: /opt/bitnami/apps/phpmyadmin/htdocs/scripts
[Wed Nov 23 16:28:21.694335 2016] [pagespeed:error] [pid 3027:tid 139744260151040] [mod_pagespeed 1.9.32.14-0 @3027] Slow read operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v2/52.163.94.194/http,3A/,2F52.163.94.194/app/bundles/CoreBundle/Assets/js/libraries/froala/plugins/url.js,3Fvf9214a39,: 59.354ms; configure SlowFileLatencyUs to change threshold\n
[Wed Nov 23 16:28:22.427330 2016] [pagespeed:error] [pid 3027:tid 139744260151040] [mod_pagespeed 1.9.32.14-0 @3027] Slow read operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v2/52.163.94.194/http,3A/,2F52.163.94.194/app/bundles/CoreBundle/Assets/js/libraries/froala/plugins/table.js,3Fvf9214a39,: 59.556ms; configure SlowFileLatencyUs to change threshold\n

I don't think this has something to do with mautic not sending emails. One thing I notice that is my crontab file is empty. Doesn't bitnami configure the cron settings for mautic automatically? If not, can you please help me configuring the required cronjobs? I somewhere feel the cron jobs are the issue.

Regards,
Nitesh

marcos 2016-11-28 11:45:09 UTC #4

Hi @nitesh_luharuka,

In order to check if the issue is with e-mail sending, you could trigger an action where a mail will be sent for certain action (like completing a form).

About the cron jobs, they should be added to the daemon user. That is, you should check them with the following command:

sudo crontab -u daemon -l

The following entries should appear:

1 * * * * /opt/bitnami/php/bin/php -q /opt/bitnami/apps/mautic/htdocs/app/console mautic:segments:update
1 * * * * /opt/bitnami/php/bin/php -q /opt/bitnami/apps/mautic/htdocs/app/console mautic:campaigns:rebuild
1 * * * * /opt/bitnami/php/bin/php -q /opt/bitnami/apps/mautic/htdocs/app/console mautic:campaigns:trigger
1 * * * * /opt/bitnami/php/bin/php -q /opt/bitnami/apps/mautic/htdocs/app/console mautic:emails:send
1 * * * * /opt/bitnami/php/bin/php -q /opt/bitnami/apps/mautic/htdocs/app/console mautic:webhooks:process

In case they appear, you could try to execute those steps one by one and check if it works. Let us know if this is the case.

Best regards,
Marcos

nitesh_luharuka 2016-11-28 16:36:37 UTC #5

Thank you for the reply. Running the command you mentioned gave the below message -

The user daemon cannot use this program (crontab)

I then ran sudo crontab -l and got the following results -

1 * * * * su daemon -s /bin/sh -c "/opt/bitnami/php/bin/php -q /opt/bitnami/apps/mautic/htdocs/app/console mautic:segments:update" #mautic-segments-cron
1 * * * * su daemon -s /bin/sh -c "/opt/bitnami/php/bin/php -q /opt/bitnami/apps/mautic/htdocs/app/console mautic:campaigns:rebuild" #mautic-campaings-rebuild-cron
1 * * * * su daemon -s /bin/sh -c "/opt/bitnami/php/bin/php -q /opt/bitnami/apps/mautic/htdocs/app/console mautic:campaigns:trigger" #mautic-campaigns-trigger-cron
1 * * * * su daemon -s /bin/sh -c "/opt/bitnami/php/bin/php -q /opt/bitnami/apps/mautic/htdocs/app/console mautic:emails:send" #mautic-email-send-cron
1 * * * * su daemon -s /bin/sh -c "/opt/bitnami/php/bin/php -q /opt/bitnami/apps/mautic/htdocs/app/console mautic:webhooks:process" #mautic-webhooks-cron

I assume that the cron jobs have been setup properly on my server. The 2nd step I did was executing the below script from the shell on the server as present in cron entry -

/bin/sh -c "/opt/bitnami/php/bin/php -q /opt/bitnami/apps/mautic/htdocs/app/console mautic:segments:update"

and got the below output -

PHP Warning:  fopen(/opt/bitnami/apps/mautic/htdocs/app/cache/prod/../script_executions.json): failed to open stream: Permission denied in /opt/bitnami/apps/mautic/htdocs/app/bundles/CoreBundle/Command/ModeratedCommand.php on line 50
PHP Warning:  flock() expects parameter 1 to be resource, boolean given in /opt/bitnami/apps/mautic/htdocs/app/bundles/CoreBundle/Command/ModeratedCommand.php on line 52
checkRunStatus() - flock failed on /opt/bitnami/apps/mautic/htdocs/app/cache/prod/../script_executions.json - taking our chances like we used to.
PHP Warning:  fgets() expects parameter 1 to be resource, boolean given in /opt/bitnami/apps/mautic/htdocs/app/bundles/CoreBundle/Command/ModeratedCommand.php on line 56
PHP Warning:  ftruncate() expects parameter 1 to be resource, boolean given in /opt/bitnami/apps/mautic/htdocs/app/bundles/CoreBundle/Command/ModeratedCommand.php on line 80
PHP Warning:  rewind() expects parameter 1 to be resource, boolean given in /opt/bitnami/apps/mautic/htdocs/app/bundles/CoreBundle/Command/ModeratedCommand.php on line 81
PHP Warning:  fputs() expects parameter 1 to be resource, boolean given in /opt/bitnami/apps/mautic/htdocs/app/bundles/CoreBundle/Command/ModeratedCommand.php on line 83
PHP Warning:  fflush() expects parameter 1 to be resource, boolean given in /opt/bitnami/apps/mautic/htdocs/app/bundles/CoreBundle/Command/ModeratedCommand.php on line 84
PHP Warning:  flock() expects parameter 1 to be resource, boolean given in /opt/bitnami/apps/mautic/htdocs/app/bundles/CoreBundle/Command/ModeratedCommand.php on line 86
PHP Warning:  fclose() expects parameter 1 to be resource, boolean given in /opt/bitnami/apps/mautic/htdocs/app/bundles/CoreBundle/Command/ModeratedCommand.php on line 87
Rebuilding contacts for segment 2
0 total contact(s) to be added in batches of 300
 total contact(s) to be removed in batches of 300
0 contact(s) affected

Rebuilding contacts for segment 1
0 total contact(s) to be added in batches of 300
 total contact(s) to be removed in batches of 300
0 contact(s) affected

PHP Warning:  fopen(/opt/bitnami/apps/mautic/htdocs/app/cache/prod/../script_executions.json): failed to open stream: Permission denied in /opt/bitnami/apps/mautic/htdocs/app/bundles/CoreBundle/Command/ModeratedCommand.php on line 97
PHP Warning:  flock() expects parameter 1 to be resource, boolean given in /opt/bitnami/apps/mautic/htdocs/app/bundles/CoreBundle/Command/ModeratedCommand.php on line 99
PHP Warning:  fgets() expects parameter 1 to be resource, boolean given in /opt/bitnami/apps/mautic/htdocs/app/bundles/CoreBundle/Command/ModeratedCommand.php on line 101
PHP Fatal error:  Call to undefined method Mautic\LeadBundle\Command\UpdateLeadListsCommand::writeln() in /opt/bitnami/apps/mautic/htdocs/app/bundles/CoreBundle/Command/ModeratedCommand.php on line 103


  [Symfony\Component\Debug\Exception\UndefinedMethodException]
  Attempted to call an undefined method named "writeln" of class "Mautic\LeadBundle\Command\UpdateLeadListsCommand".


mautic:segments:update [-b|--batch-limit [BATCH-LIMIT]] [-m|--max-contacts [MAX-CONTACTS]] [-i|--list-id [LIST-ID]] [-f|--force] [-h|--help] [-q|--quiet] [-v|vv|vvv|--verbose] [-V|--version] [--ansi] [--no-ansi] [-n|--no-interaction] [-s|--shell] [--process-isolation] [-e|--env ENV] [--no-debug] [--] <command>

I see few warnings, few messages and few exceptions. I am sure, there is something wrong going on with the cron jobs. Please help me in getting this up and running. I am newbie to this and please bear with me for my limited knowledge.

Looking forward to your response.

Regards,
Nitesh

marcos 2016-11-29 16:47:04 UTC #6

Hi @nitesh_luharuka,

According to the error message, you did not execute them as the daemon user or there are permission issues in your installation.
Note that you need to execute the commands in the following way:

sudo su daemon -s /bin/sh (...)

For instance:

sudo su daemon -s /bin/sh -c "/opt/bitnami/php/bin/php -q /opt/bitnami/apps/mautic/htdocs/app/console mautic:segments:update" #mautic-segments-cron

Let us know if it works for you.

Best regards,
Marcos

nitesh_luharuka 2016-11-30 04:49:17 UTC #7

Thank You Marcos. It works like a charm. I will now try sending an email and let you know if this works.

marcos 2016-11-30 16:06:51 UTC #8

Glad to hear that!

Let us know if you found any additional issue sending e-mails.

Best regards,
Marcos

nitesh_luharuka 2016-12-01 04:57:41 UTC #9

Unfortunately, the emails are still not being delivered. I tried sending an instant email to 2 users, but it failed. I then also ran the mautic:emails:send command from the shell but it didn't sent the emails either
Is it possible that I share the URL of my installation and you can take a look at it? If yes, then how?

Please let me know.

Regards,
Nitesh

marcos 2016-12-01 14:14:27 UTC #10

Hi @nitesh_luharuka,

Unfortunately, we're not able to verify your individual installation. Did you get any specific error when sending e-mails or did you say you got an error because they weren't sent at all?

You could try to create a sample e-mail campaign with a form, sending an e-mail when users enter their e-mail in that form to your personal e-mail. That is what I did to verify the e-mail sending worked. If it works for you, maybe there is any issue with the steps you followed by configuring Mautic.

In any case, I would recommend you to ask in Mautic's forum here, you might get a quick response if someone had a similar issue: https://www.mautic.org/community/

Best regards,
Marcos

nitesh_luharuka 2016-12-05 01:46:44 UTC #11

I did not get any error at all. From the website end, it says 'Emails sent'. but the emails never come through. I have tried sending instant emailers as well as campaigns but nothing works.

If I try to do a fresh installation of mautic 2.3, can you guide me with some documentation to setup everything?

Regards,
Nitesh

davidg 2016-12-06 15:14:07 UTC #12

Hello @nitesh_luharuka,

You can find our Mautic documentation here:
https://docs.bitnami.com/azure/apps/mautic/

If you find issues following the documentation or you consider something important is not there, please let us know so we can improve it and help you. If you find issues more related to Mautic, you could also ask in Mautic's forum (https://www.mautic.org/community/) as Marcos suggested.

Regards

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