Djangostack deployment failed

mayank.jain 2020-12-09 10:42:06 UTC #1

Keywords: Django - Google Cloud Platform - Technical issue - Other
Description:
Hi,

We were trying to deploy the bitnami djangostack from the google marketplace. However, we seem to be getting permission error wduring deployment.

Error:

{"ResourceType":"compute.v1.instance","ResourceErrorCode":"403","ResourceErrorMessage":{"code":403,"errors":[{"domain":"global","message":"Required 'compute.instances.create' permission for 'projects/xyz/zones/asia-east1-a/instances/django-1-vm'","reason":"forbidden"},{"domain":"global","message":"Required 'compute.disks.create' permission for 'projects/xyz/zones/asia-east1-a/disks/django-1-vm'","reason":"forbidden"},{"domain":"global","message":"Required 'compute.subnetworks.use' permission for 'projects/xyz/regions/asia-east1/subnetworks/default'","reason":"forbidden"},{"domain":"global","message":"Required 'compute.subnetworks.useExternalIp' permission for 'projects/xyz/regions/asia-east1/subnetworks/default'","reason":"forbidden"},{"domain":"global","message":"Required 'compute.instances.setMetadata' permission for 'projects/xyz/zones/asia-east1-a/instances/django-1-vm'","reason":"forbidden"},{"domain":"global","message":"Required 'compute.instances.setTags' permission for 'projects/xyz/zones/asia-east1-a/instances/django-1-vm'","reason":"forbidden"},{"domain":"global","message":"Required 'compute.instances.setServiceAccount' permission for 'projects/xyz/zones/asia-east1-a/instances/django-1-vm'","reason":"forbidden"}],"message":"Required 'compute.instances.create' permission for 'projects/xyz/zones/asia-east1-a/instances/django-1-vm'","statusMessage":"Forbidden","requestPath":"https://compute.googleapis.com/compute/v1/projects/xyz/zones/asia-east1-a/instances","httpMethod":"POST","suggestion":"Consider granting permissions to number@cloudservices.gserviceaccount.com"}}

We have already provided compute admin permissions as Mentioned in the suggestions.

jcarmona 2020-12-10 09:06:30 UTC #2

Hi @mayank.jain

Thanks for using Bitnami Django!

The error seems to directly point to a lack of permissions for the account, more precisely the following set:

compute.instances.create, compute.disks.create, compute.subnetworks.use, compute.subnetworks.useExternalIp, compute.instances.setMetadata, Required 'compute.instances.setTags, compute.instances.setServiceAccount & compute.instances.create

Have you granted all the aforementioned permissions to the account you are using? If you did and the error persists, you should reach out to Google Cloud for further assistance as this seems to be an error directly related to the platform and not out solution.

Best regards,
Jose Antonio Carmona

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mayank.jain 2020-12-11 05:58:44 UTC #3

Hi @jcarmona,

We have provided all the required permissions to the default service account however, we are still unable to deploy. We reached out to you since we could not get any replies from Google Cloud.

jcarmona 2020-12-11 11:33:26 UTC #4

We would like to help with that but the problem seems to be related to the infrastructure itself and not to our solutions, so I really can't provide much more assistance.

Best regards,
Jose Antonio Carmona

mayank.jain 2020-12-14 06:28:13 UTC #5

Hi @jcarmona,

We were able to figure out the deployment issue, however we are stuck at this stage in the deployment.

instance-name-software config waiter
After deployment, the process is stuck here. Please let us know how to solve this. The instance is created and apache is accessible.

mayank.jain 2020-12-14 06:45:50 UTC #6

Also, PFB the feiled deployment message:

instance has resource level errors
instance-software: {"ResourceType":"runtimeconfig.v1beta1.waiter","ResourceErrorCode":"504","ResourceErrorMessage":"Timeout expired."}

jcarmona 2020-12-14 10:37:04 UTC #7

I am glad to hear that you were able to deploy Django!

The instance is created and apache is accessible.

What is the issue you are experiencing? Where do you see the error messages?

We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool in a cloud image or virtual machine

Please note that you need to paste the code ID that is shown at the end.

mayank.jain 2020-12-14 10:58:29 UTC #8

Hi @jcarmona,

As requested We have run the bitnami support tool, PFB The code: 292114dd-c664-487e-4149-8a04dbf8a1b7.

The error came during deployment from marketplace, wherein one of the deployment scripts failed software_status.py.

Also, we see there isn't a default project added to the stack, is this by design or can we configure to create a default project in advance?

jcarmona 2020-12-15 10:38:31 UTC #9

Hi again @mayank.jain

I have been able to launch a new instance of the Bitnami Django stack in Google Cloud through marketplace with no problems. The script you mentioned, software_status.py, is part of the deployment process performed by Google itself, in which case you should reach out for further assistance.

In addition, I was able to check that your configuration seems to be okay and your machine is even up & running normally:

$ curl -I YOUR_MACHINE_IP
HTTP/1.1 200 OK
Date: Tue, 15 Dec 2020 10:36:37 GMT
Server: Apache/2.4.46 (Unix) OpenSSL/1.1.1d mod_wsgi/4.7.1 Python/3.8
...

Also, we see there isn't a default project added to the stack, is this by design or can we configure to create a default project in advance?

There isn't a default project in the stack, but you can get started following this guide
https://docs.bitnami.com/google/infrastructure/django/get-started/get-started/

Best regards,
Jose Antonio Carmona

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system 2020-12-29 10:38:37 UTC #10

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