As @michiel mentioned some days ago, that's a commercial plugin and we can't work on reproducing it. Please note that we take the official package of WordPress and include the different components it needs to run in the installer so the users can easily install and configure it in their computers. If there is something wrong with the configuration, we would like to know, that's why we recommend contacting the plugin's or theme's support team to get more information.
That's not the solution, they should know what's happening and you can make the necessary changes with our help but if they don't provide more information, we can't help you. Having said that, if they provide you with a way to debug the error, you could get more information and we could help you investigate if this is a configuration or a different problem.
By the way, the Apache's log should contain some information about the error, can you take a look at it?