Critical error on this website

vlatkonbu 2020-12-30 21:31:33 UTC #1

Keywords: WordPress + NGINX + SSL - Google Cloud Platform - Technical issue - Connectivity (SSH/FTP)
bnsupport ID: 59b7ca34-0ecb-4d2a-b661-d233d9fffa01
Description:

There has been a critical error on this website.
Learn more about debugging in WordPress.
How to format bitnami wordpres

Ibone 2020-12-31 10:49:30 UTC #2

Hi @vlatkonbu,

thanks for using Bitnami. I check your data of the bnsupport and in your logs of Nginx appears:

2020/12/30 20:22:59 [error] 1332#0: *360 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Uncaught Error: Class 'Automattic\Jetpack\Blocks' not found in /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/jetpack/extensions/blocks/simple-payments/simple-payments.php:24
Stack trace:
``` 

Could you disabled the plugin Jetpack?

I saw that your instance have a few memory
```
Running: free -m
In: /opt/bitnami

Output:

              total        used        free      shared  buff/cache   available
Mem:            584         405          62          47         115          52
Swap:           634         266         368

This maybe create more issues, you can follow this guide to upgrade the instance https://docs.bitnami.com/google/faq/administration/change-server-type/

Regards,
Ibone.

vlatkonbu 2021-01-01 22:08:40 UTC #3

No i cannot login to my wp-admin can you help me with a metod how to delate all from my wordpress and start fresh new and than try to backup my posts..

michiel 2021-01-04 08:03:35 UTC #4

Hi @vlatkonbu,

The easiest way to recover your posts is to get the current WordPress instance running again, then launch a new WordPress instance and migrate your site following these steps:

https://docs.bitnami.com/aws/how-to/migrate-wordpress/

Could you try disabling all plugins and then restart Nginx:

wp plugin deactivate --all

sudo /opt/bitnami/ctlscript.sh restart nginx

Regards,
Michiel

system 2021-01-18 08:03:47 UTC #5

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