Critical Error After Installing Theme

Keywords: WordPress - AWS - Technical issue - Other
bnsupport ID: 50eb8321-d13b-6fd4-b659-a23f9dad1899
Description:
After I installed the theme owly and tried to activate related plugins, my website showed ‘There has been a critical error on your website. Please check your site admin email inbox for instructions.’, I know I can move this theme to another folder to make my website accessible, but is there any way I can install this?
I have run the bnsupport tool and the code is 50eb8321-d13b-6fd4-b659-a23f9dad1899.
Thank you.

Hi, @morcia.hou.

Your /opt/bitnami/apache2/logs/error_log file shows some errors so there’s definitely something going on there. However, since this is related to a very specific theme and its plugins, I recommend you to ask this question to the theme developers as they should be able to provide some feedback on this.

Regards,
Alejandro

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