Thank you for using our Parse Solution. Please note that Bitnami packages and configures already existing applications. However, we can only offer support and help on basic and most frequent application configurations. Always based on the default configuration or on our guides.
If the question is related to the application itself, any third party tool or any custom code you deployed on top of it, probably someone with more experience and knowledge about that specific tool can help you better than we can. We suggest you to post your question on the official support forums of the application to get more information about how to debug it.
Do not hesitate to create a new topic in this community forum if you have any questions about Bitnami and the configuration of the solution.