Changes in scss and php of theme on Bitnami WP on AWS is not showing up

tumurcukhb 2020-01-10 16:49:21 UTC #1

Keywords: WordPress - AWS - Technical issue - Upgrade
Description:
Hello! I made some changes in scss and php files of my theme on WP Bitnami AWS since yesterday. I cleared browser cash. WP Bitnami doesn't have any cashing plugin. Today I restarted AWS server. And, changes don't show up! It was fine a month ago that changes I made would show up right away. How to make it work? Thanks in advance.

gongomgra 2020-01-13 09:01:17 UTC #2

Hi @tumurcukhb,

Thanks for using Bitnami. We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool

Please note that you need to paste the code ID that is shown at the end.

Regards,
Gonzalo

tumurcukhb 2020-01-13 13:26:27 UTC #3

I don't think really I have bad configuration or messed up with it. Wp theme file update doesn't show up after my home internet provider accidently unplugged my internet at their site. IP address changed after plugging my internet DSL connector.
And I couldn't log into server using SSH. I fixed it following recommendation on AWS to change IP for port 22. It worked that I started accessing normal to EC2 via SSH.
Only theme file changes don't show up as before the unplugging or IP change.
I would like to follow your steps rather than using Support Tool.
I have WP log file. Looked fine.
I am assuming it probably with credentials and permission related. I performed credentials permission before IP change followed your youtube video. And it worked normal that I used to make change and it would show up right away.

gongomgra 2020-01-14 07:55:19 UTC #4

Hi @tumurcukhb,

We will need more information to help you with your issue. What changes did you perform according to the AWS recommendations? Can you share the link to the documentation you followed?

I performed credentials permission before IP change followed your youtube video.

Can you tell us which changes did you perform? Also, are you using any cache service for your WordPress website? Do you have any plugin installed?

Apart from that, please run the bnsupport tool so we can take a look at your Bitnami installation status and configuration.

tumurcukhb 2020-01-14 18:40:18 UTC #5

Hi Gongomgra!

Freshly installed WP on EC2 was not allowing me to save changes made on theme files. I followed your Bitnami WP permission video https://www.youtube.com/watch?v=nKfle7O0vN8. After performing steps on above video, I made changes on theme files and wp saved changes on files. The changes showed up right after the change.

About month after, my ISP changed my IP address when they re-plugged me to the internet.
I lost connection to EC2 due to IP change.
I followed AWS recommendation on https://aws.amazon.com/premiumsupport/knowledge-center/ec2-linux-ssh-troubleshooting/ and reestablished connection using SSH.

I made another change on theme files. Scss and php file changes were saved normally. But on browser or browser IDE, those changes don't show up. Changes are seen on files on WINSCP via SSH connection.

I have about 10 plugins related to website. None are cashing plugins, I assume. Woocommerce, mailChimp, and fbook comment plugins. I guess those plugins do not cash.

I cleared my broser both Chrome and Firefox. But changes saved in theme files do not show up and perform.

I am not so trust with your support tool. It says that it pulls whatever info that should be private.

Please help and thank you.

jota 2020-01-15 10:25:39 UTC #6

Hi @tumurcukhb,

Can you try to disable the cache in the instance?

https://docs.bitnami.com/aws/infrastructure/lamp/administration/disable-cache/

We hide private information, we only get the very basic information for use to debug the issue. Please also note that only the Bitnami team can download your files, it's not publicly accessible.

Thanks

tumurcukhb 2020-01-15 17:12:42 UTC #7

Hi, Jota!
https://docs.bitnami.com/aws/infrastructure/lamp/administration/disable-cache/
I performed steps on the above video that you suggested.

#Include conf/pagespeed.conf
#Include conf/pagespeed_libraries.conf

and, opcache.enable = 0

Changes don't show up still.

I remember that I haven't done anything with the server cashing before IP address change. And, before IP address change, I could see that changes made in theme files were showing up right away.
What now?
Thank you.

jota 2020-01-16 09:23:21 UTC #8

Hi @tumurcukhb,

the IP address change affected your internet connection, not the remote server so this shouldn't be the problem.

Can you try to follow the permissions video again to check if the problem is related with that? Please note that we can't do much more without the Bitnami Support tool information.

Thanks

tumurcukhb 2020-01-17 17:49:34 UTC #10

Hi jota,
I re-performed https://www.youtube.com/watch?v=nKfle7O0vN8 more than 3 times even before your mentioning on your post.
"
And paste it in your Bitnami Support ticket. " Where I supposed to paste the key? I don't have ticket!

gongomgra 2020-01-17 18:08:14 UTC #11

Hi @tumurcukhb,

Please paste it here in a reply on this thread. As Jota mentioned before, only the Bitnami team has access permissions to the uploaded file.

tumurcukhb 2020-01-18 05:00:32 UTC #12

Hi All,
Hi! I'd rather go private. I also need to know what was wrong with EC2.

jota 2020-01-20 09:25:38 UTC #13

Hi @tumurcukhb,

I just sent you a private message for you to share the code. Please update this public thread once you reply to the other one so we don't lose track of the ticket.

Thanks

tumurcukhb 2020-01-20 13:06:15 UTC #14

Hi! I've got finally what is wrong. I made a change directly onto the SCSS file on the server, adding few lines. And theme can not compile it to CSS.. The changes I made before were not on SCSS files directly. This is very basic but it took me for about 20 days. I wonder, why haven't you guys noticed my silly mistake.. Or change should appear directly? I don't think so, it needs to get compiled to CSS bundle file..locally first

jota 2020-01-21 09:20:40 UTC #15

Hi @tumurcukhb,

I'm glad to hear that you managed to get it work. Please note that we provide installers, VM, cloud images and docker images for more than 100 apps. We install and configure them following the best practices of the application and security.

We can help with a wide range of questions from the users but those questions about the application, for example themes or plugins questions, are really specific and are a bit difficult to answer unless you are an app's developer. We try to do our best but we usually suggest the users to ask in the official forums of the application to get more information about it.

For future questions, please take this into account but don't hesitate to ask us in any case, we are more than happy to help you

system 2020-02-04 09:20:39 UTC #16

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