Cant login to ELK Image

Keywords: ELK - Virtual Machines - How to - Credentials

I have imported the ELK .ova into VMWare Workstation and can see the generated user and password. I can login to the console but when I visit http://ip-address and user the username ‘user’ and the onscreen auto generated password it does not accept the credentials.

Do I need to do something at the console level before login is accepted ?

Hi @batfinkler,

Does the password match with the one shown in the /home/bitnami/bitnami_credentials file?

sudo cat /home/bitnami/bitnami_credentials

No, everything should work out-of-the-box.

Hi @jota

Yes the credentials are the same as in the bitnami_credentials file

Any other ideas

Hey Jota,

Do I need to configure logstash/elasticsearch/kibana before I can access the web application? as per the get started section

I haven’t done this yet as I was just checking the web application was accessible before continuing to configure it, however, I am now wondering if the above needs to be done before I can access it?


Hi @batfinkler,

We just deployed a new ELK VM and could login into Kibana (http://ip-address) using the credentials that are auto-generated during the deployment process. Can you confirm that the VM has enough RAM memory (please note that it requires 3GB of RAM to work) and that your host machine has enough free RAM memory to run the VM?

We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please execute it on the machine where the stack is running by following the steps described in the guide below?

Please note that you need to paste the code ID that is shown at the end.

No, this is just a first steps guide to show you how to create a board in Kibana.

Hey Jota,

Thanks for the reply. I managed to get it working by doubling the RAM I allocated it the VM. 3GB didn’t seem to work, nor 4GB, but when I went to 6GB i was able to connect and login fine.

Maybe a service on the backend was being prevented from starting due to resources, who knows. Anyway, many thanks for your help and a great product !

All the best

Hi @batfinkler,

that’s weird because we used 3GB when performing our tests yesterday.

Thanks for you kind words! Have a good weekend! :slight_smile:

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