Can't Get Bitnami Support Tool ID

Type: Bitnami Support Tool

Description:
I have uploaded the bitnami support bundle but I am unable to get the support tool ID, any assistance is appreciated. Thanks.

Hello @onwards,

If the Bitnami support tool doesn’t work, there are 2 common reasons:

  • You do not have disk space
  • or you do not have enough RAM memory to run the tool

Could you try to stop the services before running it:

sudo /opt/bitnami/ctlscript.sh stop

If that does not work, please share the output of the following commands with us:

df -ih
df -h
cd /opt/bitnami
sudo find . -type f | cut -d "/" -f 2 | sort | uniq -c | sort -n
du -h -d 1
free -m

Regards