Can't find error for Drupal server error

charles.belov 2018-04-19 02:58:50 UTC #1

When I try to load Drupal, I get the error "The website encountered an unexpected error. Please try again later."

I find a corresponding 500 response code for "GET /drupal/ HTTP/1.1" in /opt/bitnami/apache2/logs/access_log

However, I can't find the corresponding detailed error message in /opt/bitnami/apache2/logs/error_log

locate log | grep error

does not reveal any other error logs.

/opt/bitnami/php/var/log/php-fpm.log is empty.

locate log | grep php

does not reveal any other php logs.

Where would I find the text of the 500 error?

jota 2018-04-19 11:17:44 UTC #2

Hi @charles.belov,

Could you please let us know if you installed any plugin or modified any configuration just before starting running into this issue?

We have a Support Tool that will gather relevant information for us to debug the issue. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below? You must click on the platform or cloud that you are using to find the correct instructions.

How to Run the Bitnami Support Tool

Please note that you need to paste the code outputted by the tool in your reply.

Thanks

charles.belov1 2018-04-19 19:32:19 UTC #3

Thank you.

I am trying to duplicate the code on our previous public website, so had to replace the Drupal code with the Drupal code from that website and the Drupal database with the Drupal database from that site. I’m not expecting you to debug my site, just point me to where the error message is so that I can debug it.

I did run the Bitnami Support Tool as instructed and get the error:

Error: There has been an error.
No origin file found that matched /tmp/apache.permissions

Hope this helps.
Charles Belov
Webmaster, Communications and Marketing
San Francisco Municipal Transportation Agency
1 South Van Ness Avenue, 3rd Floor
San Francisco, CA 94103
Email: charles.belov@sfmta.comcharles.belov@sfmta.com
Phone: 415.701.4388
www.sfmta.com http://www.sfmta.com/
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charles.belov1 2018-04-19 19:49:36 UTC #4

As an extra piece of information, it appears that the Redirect module is working, as if I put in an URL from the old website it that was subject to redirection, it gets redirected properly (then gets the 500 error).

I did try adding a logfile location to the php.ini file, but no errors are getting written to that file.

charles.belov1 2018-04-19 20:30:04 UTC #5

One further piece of information:

I have installed Drush, and confirmed that Drush errors are being written to these error logs, but subsequent Drupal errors still are not.

charles.belov 2018-04-20 00:06:36 UTC #6

Found it! Drupal is sending errors to /var/log/syslog

jota 2018-04-20 13:40:58 UTC #7

Hi @charles.belov,

Now that you found the log, is there anything we can help you to debug this issue? We checked that the errors should appear in the error_log file of Apache. We launched a fresh solution and included a typo in the index.php file of Drupal and we received this error message in the error_log file

[Fri Apr 20 13:32:22.681128 2018] [proxy_fcgi:error] [pid 3419:tid 139734230558464] [client 90.94.37.253:7090] AH01071: Got error 'PHP message: PHP Notice:  Undefined variable: unknownVariable in /opt/bitnami/apps/drupal/htdocs/index.php on line 14\n'

In your case, did you enable any plugin in Drupal to send the errors to the syslog file? For example, there is a module that takes care of that

https://www.drupal.org/docs/8/core/modules/syslog/overview

In order to debug this issue, could you please share with us the content of the last file of the list provided by this command?

ls -alrt /tmp/bitrock_installer*.log

Thanks

charles.belov1 2018-04-21 02:49:20 UTC #8

I’m not aware of any specific module writing to syslog.

The only file listed by that ls command is /tmp/bitrock_installer.log

Its contents are:

Log started 04/19/2018 at 19:21:23
Preferred installation mode : qt
Trying to init installer in mode qt
Trying to init installer in mode qt
Trying to init installer in mode gtk
Trying to init installer in mode xwindow
Trying to init installer in mode text
Mode text successfully initialized

jota 2018-04-23 14:31:25 UTC #9

Hi @charles.belov,

Thank you for sharing this information. It seems that the Support tool didn't log any information in the log related with the error you received. We will try to reproduce this issue on our side and debug it if possible.

Is there anything we can help you with?

Thanks

system 2018-05-07 14:31:36 UTC #10

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