Thank you for using Bitnami. Please note that Bitnami packages and configures already existing applications. However, we can only offer support and help on basic and most frequent application configurations. Always based on the default configuration or on our guides.
If the issue is related to the application itself or any third party tool, probably someone with more experience and knowledge about that specific tool can help you better than we can. We suggest you to post your question on the official support forums of the application (as you already did) to get more information about it.
Do not hesitate to create a new thread here if you have any other questions regarding the Bitnami solution.