Can't access new subfolder site

felke.sa 2019-11-27 08:23:37 UTC #1

Keywords: WordPress Multisite - Google Cloud Platform - Technical issue - Other
bnsupport ID: 7d617d26-867a-35d4-eba1-6b492d58425f
Description:
Installed new site using subfoder, but when trying to access it shows: ERR_TOO_MANY_REDIRECTS

Followed the guide on how to disable the subdomain multisite -https://docs.bitnami.com/virtual-machine/apps/wordpress-multisite/administration/use-directories/, but can't get it to work. Can you please advice how to access the site?

michiel 2019-11-27 09:28:39 UTC #2

Hi @felke.sa,

It seems that you have overwritten some lines when adding the rewrite rules to the apps/wordpress/conf/httpd-app.conf file. Can you add them again:

Include "/opt/bitnami/apps/wordpress/conf/banner.conf"
</Directory>
Include "/opt/bitnami/apps/wordpress/conf/htaccess.conf"

And restart Apache?

sudo /opt/bitnami/ctlscript.sh restart apache

Regards,
Michiel

felke.sa 2019-11-27 09:50:10 UTC #4

Hi @michiel! Thank you for your help and you time. Added the lines, but still can't access the dashboard. What else could cause this error?

michiel 2019-11-27 13:58:01 UTC #5

HI @felke.sa,

Could you run the bnsupport tool again so I can check your current configuration?

Regards,
Michiel

felke.sa 2019-11-27 17:10:38 UTC #6

Hi @michiel!

Sure. Code from the support tool:

daea953f-25ba-3c1e-9ca4-2f0819eb0477

felke.sa 2019-11-28 07:56:37 UTC #7

Hi again! For some reason I can't login to the network any more. What could cause this? When submitting the pasword it just refreshes the page. Code: a2da1b57-130d-5c0d-2da6-299f42e95fa6

michiel 2019-11-28 10:07:13 UTC #8

Hi @felke.sa,

From the logs it seems a plugin called elementor is causing the issue:

[proxy_fcgi:error] [pid 24489:tid 139676690048768] [client 90.128.35.207:63017] AH01071: Got error 'PHP message: WordPress database error Table 'bitnami_wordpress.wp_trp_gettext_en_gb' doesn't exist for query INSERT INTO `wp_trp_gettext_en_gb` ( original, translated, domain, status ) VALUES ( 'WordPress database error %1$s for query %2$s made by %3$s', '', 'default', '0') made by require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), include('/plugins/elementor/modules/page-templates/templates/header-footer.php')
Can you disable it using the following command:

wp plugin deactivate elementor

And restart apache?

sudo /opt/bitnami/ctlscript.sh restart apache

Regards,
Michiel

felke.sa 2019-11-28 10:19:29 UTC #9

Hi! Thank you for your answer and time!

It didn't work:
Warning: Plugin 'elementor' is network active and must be deactivated with --network flag.
Error: No plugins deactivated.

When tried to renami it through ftp, it still wasn't possible to log in.

felke.sa 2019-11-29 06:34:45 UTC #10

Hi! Update- Tried logging in through incognito mode and it works! However can't get into subfolder site dashboard still, it shows:
website.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS

Can you please advice how can this be fixed?

d85e42f6-683b-4911-8eed-a2299986034e

Regards,
Santa.

michiel 2019-11-29 09:48:36 UTC #11

Hi @felke.sa,

You need to add the Rewrite rules inside the <Directory> directive:

<Directory "/opt/bitnami/apps/wordpress/htdocs">
    Options +MultiViews +FollowSymLinks
    AllowOverride None
    <IfVersion < 2.3 >
        Order allow,deny
        Allow from all
    </IfVersion>
    <IfVersion >= 2.3>
        Require all granted
    </IfVersion>

    <IfDefine USE_PHP_FPM>
       <FilesMatch \.php$>
         SetHandler "proxy:fcgi://wordpress-fpm"
       </FilesMatch>
    </IfDefine>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    # add a trailing slash to /wp-admin
    RewriteRule ^([_0-9a-zA-Z-]+/)?wp-admin$ $1wp-admin/ [R=301,L]
    RewriteCond %{REQUEST_FILENAME} -f [OR] 
    RewriteCond %{REQUEST_FILENAME} -d
    RewriteRule ^ - [L]
    RewriteRule ^([_0-9a-zA-Z-]+/)?(wp-(content|admin|includes).*) $2 [L]
    RewriteRule ^([_0-9a-zA-Z-]+/)?(.*\.php)$ $2 [L]
    RewriteRule . index.php [L]
    Include "/opt/bitnami/apps/wordpress/conf/banner.conf"
</Directory>

And then restart Apache:

sudo /opt/bitnami/ctlscript.sh restart

Regards,
Michiel

felke.sa 2019-11-29 11:33:56 UTC #12

(post withdrawn by author, will be automatically deleted in 24 hours unless flagged)

felke.sa 2019-11-29 11:47:01 UTC #13

(post withdrawn by author, will be automatically deleted in 24 hours unless flagged)

felke.sa 2019-11-29 11:58:37 UTC #14

Now can't access anything, it is showing:

Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request

Reason: DNS lookup failure for: wordpress-fpm
Could you advice if it is possible to fix this? What did cause it?
Code:c10032fb-7dce-219f-855a-512a9a164ec3

michiel 2019-12-02 08:40:41 UTC #15

Hi @felke.sa,

The following lines in your apps/wordpress/conf/httpd-app.conf were deleted somehow, can you add them again in the top of the file:

<IfDefine USE_PHP_FPM>
    <Proxy "unix:/opt/bitnami/php/var/run/wordpress.sock|fcgi://wordpress-fpm" timeout=300>
    </Proxy>
</IfDefine>

And then restart Apache:

sudo /opt/bitnami/ctlscript.sh restart

Regards,
Michiel

felke.sa 2019-12-03 08:11:03 UTC #16

Thank you @michiel! Now I can access the site. It is now possible to log into subdirectory site, but it is not possible for main site and subdomain site. Could you advice please?

Thank you very much for your time!

michiel 2019-12-03 10:16:08 UTC #17

Hi @felke.sa,

We currently do not have any documentation regarding the configuration of both subdirectories and subdomains at the same time, so configuring it this way exceeds the scope of this forum. Regarding the main domain not working, could you tell me the output of the following command:

sudo mysql -u bn_wordpress -p -e "USE bitnami_wordpress; select option_name,option_value from wp_options WHERE option_name='siteurl' OR option_name='home';"

When executing the command you will be prompted for the MySQL root user credentials, which by default are the same as the application credentials.

Regards,
Michiel

felke.sa 2019-12-03 12:01:42 UTC #18

Hi!
Can you please suggest what to do in this situation? Do I need to remove the subdomain and then it will be possible to log in? Will the application work with subdirectories if I remove subdomain?

The output of the command:

michiel 2019-12-04 09:58:50 UTC #19

Hi @felke.sa,

If you prefer to use subfolders instead of subdomains, then you need to disable SUBDOMAIN_INSTALL in the /opt/bitnami/apps/wordpress/htdocs/wp-config.php as described in the guide.

define( 'SUBDOMAIN_INSTALL', false );

If you have an existing subdomain site, you first need to remove it, then follow all the steps in the following guide:

https://docs.bitnami.com/general/apps/wordpress-multisite/administration/use-directories/

And then create a new site. It will only work if you create the site after performing those changes.

Regards,
Michiel

felke.sa 2019-12-04 10:07:15 UTC #20

Thank you! Will do that.

What could cause the refresh/redirect on main site and sundomain site when trying to login?
When trying to login it refreshes to:

https://mydomain.com/wp-login.php?redirect_to=https%3A%2F%2Fmydomain.com%2Fwp-admin%2F&reauth=1

michiel 2019-12-05 10:25:47 UTC #21

Hi @felke.sa,

I couldn't reproduce it visiting your site. In my case both on the subdomain as the main domain I did not get redirected when visiting https://yourdomain.com/wp-login.php. Could you try in incognito mode to check if it's not due to caching.

Regards,
Michiel

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