Cannot uncompressed tar file provided by Bluehost

Keywords: LAMP/MAMP/WAMP - AWS - Technical issue - Other
bnsupport ID: 0ca98313-9894-0486-6dd8-42bb9e71d186
Description:
Using Bluehost’s cPanel File Management I compressed a Wordpress site, downloaded it, uploaded it to my AWS Bitnami Lamp server and I cannot decompress it using either tar or gzip. Bluehost support are adamant that it is a standard compressed file. The file is in the format XXXXXXXXX.tar.gz

Support code, should you need it:
0ca98313-9894-0486-6dd8-42bb9e71d186

Hi @vurtual

I am afraid I cannot provide assistance in the matter. The problem you are describing seems to be related to the generation of the tarball file itself, which is handled by Bluehost's cPanel File Management. This tool is not developed nor maintained by Bitnami, so for any assistance or bug-reporting, please reach out to its developer.

Best regards,
Jose Antonio Carmona


Was my answer helpful? Click on :heart:

It’s fine - there must have been an error with the previous file. I have tried again and it worked fine

Glad to see you were able to solve your issue! We are marking the previous answer as “Solution” and this topic as “Closed”.

If you have any other questions, please do not hesitate to let us know. Feel free to create a new topic referencing this one if necessary.

Best regards,
Jose Antonio Carmona


Was my answer helpful? Click on :heart: