Cannot Restart Server Successfully

abdulgood89 2019-07-30 03:34:44 UTC #1

Keywords: LAMP/MAMP/WAMP - AWS - Technical issue - Other
Description:
All of a sudden, I couldn't access my application. When I restart the server in Bitnami, it gets stuck at 'Restarting' for a long time (30 minutes?), then once it restarts it shows a message that "The previous restart may have not been successfully completed". In AWS it shows the instance as 'running'. Any help is appreciated!

michiel 2019-07-30 09:08:32 UTC #2

Hi @abdulgood89,

Can you access the instance through SSH? Did you try restarting the instance itself or Apache? If you haven't done so, could you try restarting the instance in the AWS console?

Please, click on if you think my answer was helpful

abdulgood89 2019-07-30 09:40:59 UTC #3

I cannot access the instance through SSH.

At first I tried restarting Apache and the services within the server but they wouldn't restart (nothing would happen).

Then I tried restarting the instance itself through bitnami. That didn't work.

Then I tried restarting in AWS console and it restarted, however in bitnami it was still showing as a status of "restarting" stuck at 15%. In AWS, it showed that the second status check is failing with no particular helpful log.

Now when I try to go to my web app it shows the error that the "server is no longer available, it was either moved or deleted".

Thanks,
Abdul

michiel 2019-07-30 13:26:59 UTC #4

Hello @abdulgood89,

We checked the situation and we found out that the machine hosting your
server is impaired. This is a machine state set by AWS depending on
internal checks they perform on their fleet. You might want to contact
AWS support to have further information about your server, since restarting
the machine did not solve the problem.

Regards,
Michiel

abdulgood89 2019-07-31 14:38:38 UTC #5

Hello Michiel,

Thanks for the response! I have contacted AWS but they have not been very helpful with the free tier.

I am trying to restore from a previous backup, however when I click restore in the Bitnami console nothing is happening at all... It hangs for a few seconds and nothing happens afterwards.

When I click New -> Launch New Server via Bitnami console I get the following:

500
We're sorry, but something went wrong.
We've been notified about this issue and we'll take a look at it shortly. Please email helpdesk@bitnami.com if you need to get in touch.

Is there an issue with Bitnami? Or is this something related to my account?

Thanks,
AA

michiel 2019-08-01 10:27:22 UTC #6

Hello @abdulgood89,

our Bitnami Cloud Hosting service has been impacted by a transient issue today; this is why you got a 500 error code.

The problem is now gone and everything is functioning normally. Could you please re-try?

Regards,
Michiel

system 2019-08-15 10:27:23 UTC #7

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