Cannot finish installation of discourse

indie 2018-07-25 12:02:56 UTC #1

Keywords: Discourse - Linux - Technical issue - Other
bnsupport ID: e342e576-45aa-3311-9d2f-cb4dfcbc4ee8
Description:
Dear all,

I've trying to install discourse on a linux machine for almost a week, without success.
The installer always hangs almost at the end. By looking at the installer's log, the issue occurs when sidekiq starts.

I've done fresh installs of both ubuntu 16.04 and 18.04, tried different RAM configuration, CPU counts, but nothing seems to help. I've even let the installer running for a full 24h, to no avail.

The report from the bitnami support tool referes to my latest attempt, with ubuntu 18.04, 2 CPU, and 8GB's of RAM.

Thank you for any tip on getting discourse up and running.

regards,
~bruno

jota 2018-07-26 09:48:19 UTC #2

Hi @indie,

I'm sorry to hear that. I just tried to reproduce the issue and couldn't do it. I just launched a fresh cloud image with Ubuntu 16.04 and 8GB of RAM, downloaded the installer and installed it without problems

Please wait while Setup installs Bitnami Discourse Stack on your computer.

 Installing
 0% ______________ 50% ______________ 100%
 #########################################

----------------------------------------------------------------------------
Setup has finished installing Bitnami Discourse Stack on your computer.

Info: To access the Bitnami Discourse Stack, go to
http://34.204.69.20:80 from your browser.
Press [Enter] to continue:

I accessed that IP without problems and could log in to the application. Can you share the lasts bitrock_installer_XXXX.log file that this command returns? I don't want you to share only the last one as this can be the log of the uninstallation (if you did so)

sudo ls -alrt /tmp/bitrock_installer*log

Thanks

indie 2018-07-26 10:53:05 UTC #3

Hi Jota,

thank you very much for your reply. From your experience, I must assume
that I'm doing something wrong, but, unfortunately, I cannot figure out
what.
as per your request, please find attached the latest install log.

Thank you, once again, for your effort.

regards,
~bruno

bitrock_installer_7708.log.zip (3.1 KB)

jsalmeron 2018-07-30 09:16:42 UTC #4

Hi,

The logs do not show anything suspicious. Could you try executing this command and see if it works?

/opt/forai/ctlscript.sh start discourse_sidekiq

Hope it helps

Best regards,

Javier J. Salmerón

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system 2018-08-13 09:16:53 UTC #5

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