Cannot connect to Filezilla or putty terminal

Keywords: WordPress - AWS - Technical issue - Connectivity (SSH/FTP)

bnsupport ID: ff3b9d15-7f75-ef7a-0a76-bf887761cee7

bndiagnostic output:

? Apache: Found possible issues
? Resources: Found possible issues
? Php: Found possible issues

bndiagnostic failure reason: The tool could not find any issue

Error from filezilla
Trace: Looking up host “” for SSH connection
Trace: Connecting to port 22
Trace: We claim version: SSH-2.0-FileZilla_3.55.1
Trace: Connected to
Trace: Remote version: SSH-2.0-OpenSSH_7.9p1 Debian-10+deb10u2
Trace: Using SSH protocol version 2
Trace: Doing ECDH key exchange with curve Curve25519 and hash SHA-256 (SHA-NI accelerated)
Trace: Server also has ecdsa-sha2-nistp256/rsa-sha2-512/rsa-sha2-256/ssh-rsa host keys, but we don’t know any of them
Trace: Host key fingerprint is:
Trace: ssh-ed25519 255 SHA256:E/0Y/JYgCaer3qc93sbmojbtZkbLGZrsgrhmGXh5hE4
Trace: Initialised AES-256 GCM outbound encryption
Trace: Initialised AES256 GCM outbound MAC algorithm (in ETM mode) (required by cipher)
Trace: Initialised AES-256 GCM inbound encryption
Trace: Initialised AES256 GCM inbound MAC algorithm (in ETM mode) (required by cipher)
Trace: Successfully loaded 1 key pair from file
Status: Using username “bitnami”.
Trace: Offered public key from “D:\LightsailDefaultKey-ap-southeast-1-Angliss.pem”
Status: Server refused our key
Trace: Server refused our key
Trace: No supported authentication methods available (server sent: publickey)
Trace: CSftpControlSocket::OnTerminate without error
Trace: CControlSocket::DoClose(66)
Trace: CControlSocket::ResetOperation(66)
Trace: CSftpConnectOpData::Reset(66) in state 3
Error: Could not connect to server
Trace: CFileZillaEnginePrivate::ResetOperation(66)

Hi @liukang9368,

It seems you are not using the correct key when connecting to the server. I can see you accessed the terminal because you ran the Bitnami Diagnostic tool, can you confirm you used that key when accessing the instance using the SSH connection?


This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.