Keywords: OpenProject - Virtual Machines - Technical issue - Email configuration (SMTP)
Description:
We are using smtp.office365.com to send emails. After configuring the email provider (Administration > Email > Email Notifications) I can send a test email successfully to the administrator's email address. I added a new user and clicked 'Send Invitation' and no email arrives for that user. The syslog contains this message:
pr 10 13:46:33 openproject openproject-worker-1.service[13773]: [Worker(host:openproject pid:13773)] Job MailerJob [7409eafb-5ad6-4e26-bfbc-9d7ac2e11861] from DelayedJob(mailers) with arguments: ["UserMailer", "user_signed_up", "deliver_now", {"_aj_globalid"=>"gid://open-project/Token::Invitation/12"}] (id=26) (queue=mailers) FAILED (1 prior attempts) with Net::SMTPSyntaxError: 504 5.7.4 Unrecognized authentication type [DM5PR19CA0028.namprd19.prod.outlook.com]
Apr 10 13:46:33 openproject openproject-worker-1.service[13773]: E, [2020-04-10T13:46:02.783169 #13773] ERROR -- : 2020-04-10T13:46:02+0000: [Worker(host:openproject pid:13773)] Job MailerJob [7409eafb-5ad6-4e26-bfbc-9d7ac2e11861] from DelayedJob(mailers) with arguments: ["UserMailer", "user_signed_up", "deliver_now", {"_aj_globalid"=>"gid://open-project/Token::Invitation/12"}] (id=26) (queue=mailers) FAILED (1 prior attempts) with Net::SMTPSyntaxError: 504 5.7.4 Unrecognized authentication type [DM5PR19CA0028.namprd19.prod.outlook.com]
Apr 10 13:46:33 openproject openproject-worker-1.service[13773]: [Worker(host:openproject pid:13773)] 1 jobs processed at 0.1922 j/s, 1 failed
Apr 10 13:46:33 openproject openproject-worker-1.service[13773]: I, [2020-04-10T13:46:02.795988 #13773] INFO -- : 2020-04-10T13:46:02+0000: [Worker(host:openproject pid:13773)] 1 jobs processed at 0.1922 j/s, 1 failed
Apr 10 13:46:33 openproject openproject-worker-1.service[13773]: [Worker(host:openproject pid:13773)] Job MailerJob [7409eafb-5ad6-4e26-bfbc-9d7ac2e11861] from DelayedJob(mailers) with arguments: ["UserMailer", "user_signed_up", "deliver_now", {"_aj_globalid"=>"gid://open-project/Token::Invitation/12"}] (id=26) (queue=mailers) RUNNING
Apr 10 13:46:33 openproject openproject-worker-1.service[13773]: I, [2020-04-10T13:46:27.854083 #13773] INFO -- : 2020-04-10T13:46:27+0000: [Worker(host:openproject pid:13773)] Job MailerJob [7409eafb-5ad6-4e26-bfbc-9d7ac2e11861] from DelayedJob(mailers) with arguments: ["UserMailer", "user_signed_up", "deliver_now", {"_aj_globalid"=>"gid://open-project/Token::Invitation/12"}] (id=26) (queue=mailers) RUNNING
Apr 10 13:46:33 openproject openproject-worker-1.service[13773]: I, [2020-04-10T13:46:27.858538 #13773] INFO -- : [ActiveJob] [MailerJob] [7409eafb-5ad6-4e26-bfbc-9d7ac2e11861] Performing MailerJob (Job ID: 7409eafb-5ad6-4e26-bfbc-9d7ac2e11861) from DelayedJob(mailers) enqueued at 2020-04-10T13:45:42Z with arguments: "UserMailer", "user_signed_up", "deliver_now", #<GlobalID:0x000055f793cb4400 @uri=#<URI::GID gid://open-project/Token::Invitation/12>>
Apr 10 13:46:33 openproject openproject-worker-1.service[13773]: I, [2020-04-10T13:46:33.024699 #13773] INFO -- : [ActiveJob] [MailerJob] [7409eafb-5ad6-4e26-bfbc-9d7ac2e11861] Delivered mail 5e9078b3d868b_35cd2afbc42a39ac410cb@openproject.mail (5139.8ms)
Apr 10 13:46:33 openproject openproject-worker-1.service[13773]: E, [2020-04-10T13:46:33.025400 #13773] ERROR -- : [ActiveJob] [MailerJob] [7409eafb-5ad6-4e26-bfbc-9d7ac2e11861] Error performing MailerJob (Job ID: 7409eafb-5ad6-4e26-bfbc-9d7ac2e11861) from DelayedJob(mailers) in 5166.43ms: Net::SMTPSyntaxError (504 5.7.4 Unrecognized authentication type [DM5PR17CA0049.namprd17.prod.outlook.com]
Apr 10 13:46:33 openproject openproject-worker-1.service[13773]: ):
Why does "send test email" work, but "send invitation" fail?
