Can not connect to Guacamole http after fresh VM Setup

mwa 2020-11-27 03:16:05 UTC #1

Keywords: Apache Guacamole - Virtual Machines - Technical issue - Connectivity (SSH/FTP)
bnsupport ID: 934cb8ec-2e2a-78f1-f780-b93b5d1d7ce9
Description:
Hi I have setup a fresh Guacamole Stack. All went good.
I was also able to enable and access sh.
However when I am trying to connect to the portal of Guacamole at http://VM-IP it is not working.
FYI: Its a system package installation.

bitnami@debian:/opt/bitnami/guacamole$ test ! -f "/opt/bitnami/common/bin/openssl" && echo "Approach A: Using system packages." || echo "Approach B: Self-contained installation."
Approach A: Using system packages.

Any suggestions?

Thanks

jota 2020-11-27 09:41:19 UTC #2

Hi @mwa,

I think the VM is using your public IP address when configuring the application and that may be the issue. Let's try to get more information. Can you access the VM and run these commands?

curl -LI localhost
curl -LI PRIVATE_IP_OF_THE_VM_HERE
sudo ifconfig

If you get redirected to your public IP address instead of the private IP of the VM, can you take a look at this guide to configure Guacamole with the private IP address?

https://docs.bitnami.com/virtual-machine/apps/dreamfactory/administration/update-ip-hostname/

sudo /opt/bitnami/configure_app_domain --domain PRIVATE_IP_ADDRESS_HERE

Thanks

mwa 2020-11-27 14:28:22 UTC #3

Hi @jota
Thanks for reply.
Please see below when I run the above commands...Please advise

bitnami@debian:~$ curl -LI localhost
HTTP/1.1 200 OK
Date: Fri, 27 Nov 2020 14:27:01 GMT
Server: Apache/2.4.46 (Unix) OpenSSL/1.1.1d
Last-Modified: Mon, 11 Jun 2007 18:53:14 GMT
ETag: "2d-432a5e4a73a80"
Accept-Ranges: bytes
Content-Length: 45
Content-Type: text/html

bitnami@debian:~$ curl -LI 192.168.0.106
HTTP/1.1 302 Found
Date: Fri, 27 Nov 2020 14:27:05 GMT
Server: Apache/2.4.46 (Unix) OpenSSL/1.1.1d
Location: https://192.168.0.106/
Content-Type: text/html; charset=iso-8859-1

curl: (60) SSL certificate problem: self signed certificate
More details here: https://curl.haxx.se/docs/sslcerts.html

curl failed to verify the legitimacy of the server and therefore could not
establish a secure connection to it. To learn more about this situation and
how to fix it, please visit the web page mentioned above.
bitnami@debian:~$ sudo ifconfig
ens160: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500
        inet 192.168.0.106  netmask 255.255.255.0  broadcast 192.168.0.255
        inet6 fe80::250:56ff:fe82:e840  prefixlen 64  scopeid 0x20<link>
        ether 00:50:56:82:e8:40  txqueuelen 1000  (Ethernet)
        RX packets 189092  bytes 48620102 (46.3 MiB)
        RX errors 0  dropped 21076  overruns 0  frame 0
        TX packets 15092  bytes 1601761 (1.5 MiB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

lo: flags=73<UP,LOOPBACK,RUNNING>  mtu 65536
        inet 127.0.0.1  netmask 255.0.0.0
        inet6 ::1  prefixlen 128  scopeid 0x10<host>
        loop  txqueuelen 1000  (Local Loopback)
        RX packets 914  bytes 86361 (84.3 KiB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 914  bytes 86361 (84.3 KiB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

bitnami@debian:~$ sudo /opt/bitnami/configure_app_domain --domain 192.168.0.106
sudo: /opt/bitnami/configure_app_domain: command not found
bitnami@debian:~$

mwa 2020-11-27 14:57:12 UTC #4

Hi @jota

I was able to gain access to the admin interface by regenerating the certs per below:

sudo openssl genrsa -out apache2/conf/server.key 2048
sudo openssl req -new -key apache/conf/bitnami/certs/server.key -out apache/conf/bitnami/certs/cert.csr
sudo openssl x509 -in apache/conf/bitnami/certs/cert.csr -out apache/conf/bitnami/certs/server.crt -req -signkey apache/conf/bitnami/certs/server.key -days 365
sudo /opt/bitnami/ctlscript.sh restart apache

However, now I have another issue....the password generated and shown on the console screen isnt working

Any idea?

Ibone 2020-11-30 09:22:34 UTC #5

Hi @mwa,

Did you try with the password appears in the following command?

sudo cat /home/bitnami/bitnami_credentials

Regards,
Ibone.

system 2020-12-14 09:22:43 UTC #6

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

vikram-bitnami 2021-01-28 13:58:42 UTC #7

We have also updated our Guacamole section with this additional page of instructions: https://docs.bitnami.com/virtual-machine/apps/guacamole/administration/update-ip-hostname/

Bitnami provides free all-in-one installers, virtual machines and cloud images for popular open source applications. Get them now!