Bots are creating anonymous contacts in my AWS hosted mautic instance

demian.rihs 2019-07-10 19:27:34 UTC #1

Keywords: Mautic - AWS - Technical issue - Other
bnsupport ID: 997dee1a-e3a9-a677-a798-c2436922f2a2
Description:
I have been reading previous community posts and found this:

and this

The author was able to find a solution in the end but he didn't describe how he implemented it. I am experiencing the same issue...
After having installed mautic (deploying the bitnami AMI on my AWS) I start to get a lot of anonymous contacts from Russia and China but I haven't setup any tracking pixel yet. So I am assuming that this hits come from bots scanning the website and when the hit it it creates a lead inside mautic. Could you please explain me how to fix this?

Bots Creating Anonymous Contacts in Mautic

jota 2019-07-11 09:49:16 UTC #2

Hi @demian.rihs,

We are not familiar with these requests to Mautic, but what I understand from both topics is that he modified the configuration of the Virtual Host following the information here

https://github.com/mautic/mautic/issues/2508

I suggest you create a new ticket in the Mautic's forums to get more information about how to filter the requests to the application. If you don't know how or where to apply the changes, do not hesitate to ask in this forum.

demian.rihs 2019-07-11 11:13:53 UTC #3

Thanks for the reply jota. Wat is strange is that I have 3 Mautic installations 2x on shared hosting and one with Bitnami on AWS. I have this problem only with Bitnami...

jota 2019-07-12 07:19:32 UTC #4

Hi @demian.rihs,

The shared hosting is probably filtering these requests somehow or the bots are using a IP range in which the shared hosting's IP is not inside of it.

demian.rihs 2019-07-12 09:09:42 UTC #5

But am I the only user besides @nick4 experiencing this issue on AWS? I just used the default Bitnami AMI and haven't done any configurations to it. So it must be already in your settings, isn't that something you should filter by default for every installation?

jota 2019-07-12 11:04:26 UTC #6

Hi @demian.rihs,

That configuration is really specific for the application and there will probably be users who don't want to filter the requests to their domains for some reason. That's why I mentioned the app's forums, you will probably find more information there about how to block the anonymous requests there and we can help you to integrate those changes in the Bitnami solution.

system 2019-07-26 11:04:33 UTC #7

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