Thanks for using Bitnami Moodle!
Meaning when we first went to the site moodle would be already set up. But now, we’re faced with an ‘issue’ where we have to run through the installation from top to bottom. Is this what’s ‘normal’ / expected when you start up a new ec2 instance with moodle?
No, that is not the expected behaviour. You should expect to have Moodle up & running, just like you did before.
In order to test this, I have launched myself an instance matching the version reported in your
bnsupport-tool id (
3.11.0-2) on AWS, and it seems to work fine for me:
Main page working
Login as admin working
How are you creating the new instance? Are you using Bitnami LaunchPad or directly from the AWS Dashboard? In case of the latter, please make sure that the Status check shows the message
2/2 checks passed before connecting to it. This is because the instance may take some time to get ready, and it may be possible to see the moodle installation page for a while.
Can you please create a new instance and wait for the status check to succeed? After that, connect to it as usual and see if that resolves the issue
Jose Antonio Carmona
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