BNCert Cert not trusted / HTTPS Redirect not working / HSTS Preload not working and Bitnami Diagnostic Tool issues

Keywords: WordPress Multisite - AWS - Technical issue - Secure Connections (SSL/HTTPS)

bnsupport ID: a967a836-5092-2ecc-d2fe-70165b557ecd

bndiagnostic output:

? Apache: Found possible issues
? Wordpress: Found possible issues
? Resources: Found possible issues

bndiagnostic failure reason: The suggested guides are not related with my issue

Did BNcert certificate install, thought it worked… however,
Says its not a trusted certificate

Do I try to revoke and re-issue the cert?

Have tried to follow documentation to the letter, and not working… crashed the site

Also, after using support tool (as suggested) tried to use B Diagnostic Tool
It wasn’t there, so I attempted to install it… and got this:

sudo mkdir installdir/bndiagnostic mkdir: cannot create directory ‘installdir/bndiagnostic’: No such file or directory

Is there someone who can assist with this?
Spent an entire day on this, can I just pay someone to fix it?

Hi @Robinson,

Thanks for using Bitnami. I don’t see any modification in the bnsupport/bndiagnostic bundle you shared. The bnsupport and bndiagnostic tools are, at this moment (first release of the bndiagnostic tool), basically the same, but if you want to install the latest version, you need to replace installdir in the commands with /opt/bitnami.

Regarding the bncert-tool changes, can you run it again and let us know if you get any error? It looks like your website is still using the self-signed SSL certificate we include in our images for testing purposes.

You will also need to configure the WordPress Multisite main domain for the application to properly work after adding the SSL certificate

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