I did this a few days ago and responded to the above directly in the email that this system sent me. (It said in the email I could do that.)
No reply. Am I being too impatient? (But pardon: my business is seriously impacted by this!)
I repeat my email body, just in case, here:
Please respond or ask someone else to do so. My business depends on this.
I believe the initial problem was that I ran into the limit of my 10GB storage.
So I increased it to 50GB and stopped and started the instance and it is now running on AWS at ip 126.96.36.199.
But Wordpress is still not running.
And I can't get into mysql.
(The password that worked for Wordpress does not work. I thought they were set to the same password?)
(If I can somehow get into mysql, a local Wordpress expert says he can move my site to a new instance)
And I can't change the root mysql password.
I tried following these directions several times:
I always get:
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: YES)
But I was able to run the Bitnami Support Tool, here's the ID:
Please, I am very concerned. What can I do?
I will pay if I have to get higher-priority service--is that necessary? And how do I do that?
Then, just after that:
Also, if it is helpful, I ran the commands you told me again (result below).
And I attach the log from the AWS instance console that should have the password information in it.
(It doesn't seem to on this instance, it does on my other, fresh, AWSEC2/Bitnami/Wordpress instance.)
bitnami@ip-172-31-94-206:~$ free -m
total used free shared buff/cache available
Mem: 990 364 320 46 305 386
Swap: 634 147 487
bitnami@ip-172-31-94-206:~$ df -H
Filesystem Size Used Avail Use% Mounted on
udev 512M 0 512M 0% /dev
tmpfs 104M 3.4M 101M 4% /run
/dev/xvda1 52G 9.5G 43G 19% /
tmpfs 520M 0 520M 0% /dev/shm
tmpfs 5.3M 0 5.3M 0% /run/lock
tmpfs 520M 0 520M 0% /sys/fs/cgroup
/dev/loop0 59M 59M 0 100% /snap/core18/1988
/dev/loop1 59M 59M 0 100% /snap/core18/1944
/dev/loop2 103M 103M 0 100% /snap/core/10583
/dev/loop3 104M 104M 0 100% /snap/core/10823
/dev/loop4 35M 35M 0 100% /snap/amazon-ssm-agent/3552
/dev/loop5 34M 34M 0 100% /snap/amazon-ssm-agent/2996
tmpfs 104M 0 104M 0% /run/user/1000
bitnami@ip-172-31-94-206:~$ sudo /opt/bitnami/ctlscript.sh status
php-fpm already running
apache already running
mysql already running