Bitnami window not appearing

jgreen85 2017-02-21 18:44:08 UTC #1

Hi- I am taking an Android development course. Whenever the instructor connects, Bitnami appears in a window. However, whenever I try to connect, I do not get Bitnami in a new window. I only get Mindterm. I contacted AWS support, and this is what they responded with

jgreen85:

Hi,

I understand that you're taking an Android development course and that are using AWS with Parse. Correct me if I'm wrong, whenever you connect to the application, a new Bitnami window is supposed to run to get information allowing the application to connect to AWS.

Due to our security policy, we're only able to see what resources are provisioned to your account, but we're not able to see what's running on those resources; this limits how much we can help with troubleshooting issues like these.

I've reviewed your instance i-0a599e00a824c9932 and see this is a Bitnami Parse server bought from a third party vendor on the AWS marketplace virtual platform. We don't debug custom software, for support you would need to contact the Bitnami [1]. So just to be clear, there's a few things we "support" that are not AWS software, which can be seen here [2].

The issue seems to be on your application side and you would need to review your application and system logs to see if that displays any errors that will help you troubleshoot your issue. I've gone through Bitnami docs online [3] explaining how to stop and start your Binami Server using a control script.

Depending on the type of application that you're running, you may also want to check if there's any prerequisites/ dependencies that you may have failed to install. This is something that we unfortunately are unable to determine from our side without visiblity into your instance.

I am sure that I have done everything in regards to the instructions on how to set up Bitnami for parse. I have the system log which would come in handy but there is not enough room to post it on here.

Bitnami not showing in AWS

arecio 2017-02-22 12:40:54 UTC #2

Hi @jgreen85,

Please keep in mind that this Community forum is intended to solve problems related to the Bitnami Stacks, Virtual Machine or Cloud Images. For information regarding the application itself or customization of the content within the application, we highly recommend checking forums and user guides made available by the project behind the application and getting support from your Android development course provider.

You mentioned:

Are you trying to connect to the same server as your instructor? If not, can you please share detailed steps of how did you launch the server and how are you trying to connect to it? We don't ship Mindterm with any of our applications. How are you getting Mindterm when trying to connect.

Any additional information would be welcomed. Thank you for your kind cooperation.

Best regards,
Alvaro Recio

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