Bitnami support tool won't works

Type: Bitnami Support Tool

Description:
I´ve trying to generate the SLL certificate and I got this error for the Support Tool and the Bitnami HTTPS Configuration Tool


Welcome to the Bitnami Diagnostic tool.


Bitnami directory

Please type a directory that contains a Bitnami installation. The default
installation directory for Linux installers is a directory inside /opt.

last couple days I was unable install SSL on EC2 WordPress Certified by Bitnami and Automattic.
after command: sudo /opt/bitnami/bncert-tool i got:

"Bitnami installation directory

Please type a directory that contains a Bitnami installation. The default
installation directory for Linux installers is a directory inside /opt.

Bitnami installation directory []:"

I try all other options:

WordPress with NGINX and SSL Certified by Bitnami and Automattic
WordPress with LiteSpeed Cache (Powered OpenLiteSpeed)

but still none was able to complete task, or error with SSL or unable to import database stuck on 92%, Obviously you did this on purpose, I’m just wondering if the consequences will be permanent, do you cancel bitnami / wordpress with EC2 or what ?

Hello @andres.vasquez,

We have detected an error with the support tool and we will work on fixing it. As workaround, could you try to add this to your /opt/bitnami/properties.ini file?

installdir=/opt/bitnami

Regards

installation go well but SSL certificate do not work

Some errors occurred

The configuration was applied, but some of the changes could not be applied.

Find the details below.

The configuration report is shown below.

Failed steps:

  • Creating Let’s Encrypt certificate: Automatic renewal not working

Backup files:

  • /opt/bitnami/apache2/conf/httpd.conf.back.20220*****

  • /opt/bitnami/apache2/conf/bitnami/bitnami.conf.back.2022010*****

  • /opt/bitnami/apache2/conf/bitnami/bitnami-ssl.conf.back.202201******

Find more details in the log file:

/tmp/bncert-202201071242.log

If you find any issues, please check Bitnami Support forums at:

https://community.bitnami.com

Installation works but SSL certificate do not work

Hi, we have identified the problem and released a new version of the bndiagnostic (0.9.17) and bncert (0.7.2) tools with a fix for the errors. If you launch the current version of the tool, it should detect the new version and attempt to download it.

If it doesn’t detect it, you can always download the bndiagnostic tool manually:

https://downloads.bitnami.com/files/bndiagnostic/0.9.17/bndiagnostic-0.9.17-linux-x64.run
md5: e813e84f0fad054e39eba4508157b489

And for bncert:

https://downloads.bitnami.com/files/bncert/0.7.2/bncert-0.7.2-linux-x64.run
md5: 7170b9d68641f5a045a5e6e4b5772a3a

work, thank you very much !!!