Great - I have the command line! Thanks!
mysql -u <name> -p for
root (password "admin"),
user1 (password as entered during initial configuration), or
bitnami (password "bitnami") all give the same error:
Error 1045 (28000); Acess denied for user 'root'@'localhost' (using password: YES)
Error 1045 (28000); Acess denied for user 'user1'@'localhost' (using password: YES)
Also updating the Support Tool - I can only find the Linux instructions to run bnsupport-linux-x64.run, but none of the Linux commands (wgt, mv, chmod, ln) are recognized as commands in the console.
Also "linux" surprises me. There is no Win update package? I cannot find a download to update bnsupport-0.8.2-windows.exe