Bitnami Support Request

wmi_mb 2021-01-11 13:12:28 UTC #1

IMPORTANT, please fill the questions

We assume you are using Bitnami to deploy your application.

Which version of the application are you using?:
Unsure, deployed in August 2020, have not updated it since then.
Please choose how you got the application: Installer (Windows, Linux, macOS), cloud image (AWS, GCE, Azure, ...) or VM (VMDK, VBOX):
Bitnami's Canvas LMS Stack in Azure Marketplace
Have you installed any plugin or modified any configuration file?:
Not that we are aware.
Describe here your question/suggestion/issue (expected and actual results):
We get the default Apache page when trying to access the site. Last known working was Dec 21, 2020.
Steps to reproduce the issue (if relevant):
Navigate to http://waymaker.eastus.cloudapp.azure.com

Copy the apache log (if relevant):

support ID: bebb68f0-f7c6-4f3a-6975-31e1557c9c4d
additional info:
The files listed below are bigger than 10MB and have not been included, please notify the support agent.

/opt/bitnami/apps/canvaslms/htdocs/log/delayed_job.log
/opt/bitnami/apps/canvaslms/htdocs/log/production.log

gongomgra 2021-01-12 10:04:56 UTC #2

Hi @wmi_mb,

Thanks for using Bitnami. According to your bnsupport bundle your server is running an additional NGINX webserver installed from system packages.

-----------------------------------
Check Apache path:
-----------------------------------
Running: ps aux | grep 'apache\|mysql\|nginx\|/opt/bitnami'
In: /opt/bitnami

Output:

root       328  0.0  0.0  54772  3828 pts/0    S+   11:22   0:00 sudo /opt/bitnami/bnsupport-tool
root       329 30.9  4.8 465556 393732 pts/0   Sl+  11:22   1:15 /opt/bitnami/bnsupport-tool
root       826  0.0  0.0   4504   848 pts/0    S+   11:26   0:00 /bin/sh -c "ps" aux | grep 'apache\|mysql\|nginx\|/opt/bitnami'
root       828  0.0  0.0  14224   968 pts/0    S+   11:26   0:00 grep apache\|mysql\|nginx\|/opt/bitnami
postgres  2598  0.0  0.2 266176 22716 ?        S    Jan10   0:00 /opt/bitnami/postgresql/bin/postgres.bin -D /opt/bitnami/postgresql/data
redis     3156  0.0  0.6  92516 52820 ?        Ssl  Jan10   0:49 /opt/bitnami/redis/bin/redis-server 127.0.0.1:6379
root      4747  0.0  0.1 116532  8840 ?        S    Jan10   0:00 nginx: master process /usr/sbin/nginx -g daemon on; master_process on;
www-data  4750  0.0  0.0 117092  4544 ?        S    Jan10   0:02 nginx: worker process
www-data  4751  0.0  0.0 117100  4544 ?        S    Jan10   0:01 nginx: worker process
root     32611  0.0  0.0  54908  3836 pts/0    S+   11:22   0:00 sudo /opt/bitnami/bnhelper-tool
root     32613  0.0  0.1 106748 10368 pts/0    Sl+  11:22   0:00 /opt/bitnami/bnhelper-tool

Can you check the next post?

wmi_mb 2021-01-12 12:55:56 UTC #3

Thanks so much for the help! I disabled nginx, uninstalled, and then had to stop all services and start all services again. All looks to be good at this point. Can't thank you enough!

gongomgra 2021-01-13 10:09:56 UTC #4

Hi @wmi_mb,

Thanks for letting us know. I'm glad it helped you!

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