I have been trying to set up email in Bitnami Redmine in Amazon Web Services (AWS), and I am getting the following error whenever I try to send a test email:
An error occurred while sending mail (getaddrinfo: Name or service not known)
Below is my configuration:
address: "company's address as specified in outlook settings"
I have tried the exact same configuration using the Bitnami Redmine Stack accessed from localhost, and it works fine, but after launching Redmine in AWS, the configuration no longer works. I have tried using "production" instead of "default" and I still get the same error. I have also tried pinging the company address and using the IP address instead and I still get an error. It works in localhost, but not in AWS.
What could be the issue?