Bingbot unable to access to my sites

neoacevedo 2020-06-23 18:43:42 UTC #1

Keywords: Joomla - AWS - Technical issue - Other
Description:
I am behind CloudFlare. I configured a firewall rule to allow all Bingbot user-agent to my site, however, Bingbot is unable to reach my site. According with Bing support, it raises a 403 error, although I'm unable to see it in the apache logs.

Bingbot unable to access to my sites (reopen)

davidg 2020-06-24 08:40:18 UTC #2

Hello @neoacevedo,

Thank you for using our solution. Please note that Bitnami packages and configures already existing applications. However, we can only offer support and help on the basic and most frequent application configurations. Always based on the default configuration or on our guides.

If your Joomla site is working as expected, probably the issue could be related to Cloudflare. We suggest you post your question on the official support forums of CloudFlare so others can help you.

Do not hesitate to write us back if you have any other questions regarding the Bitnami solutions or their configuration. In that case, we have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please execute it on the machine where the stack is running by following the steps described in the guide below?

Please note that you need to paste the code ID that is shown at the end.

neoacevedo 2020-06-25 19:06:19 UTC #3

Hi @davidg

I have verified with another site (not Joomla, in another server) and Bing is able to access to it, but my two Joomla apps inside my Bitnami instance are not being accessible for Bingbot, so I guess this issue is from the Bitnami instance.

I tried to run the bitnami support tool but this was unable to upload the logs and generate the code ID.

davidg 2020-06-26 08:34:31 UTC #4

Hello @neoacevedo,

I sent you a private message here in the forum so you can upload the bundle to your favorite service (Google Drive, Dropbox or similar) and share the link with us in the private message.

Regards

davidg 2020-06-29 09:43:43 UTC #5

Hello @neoacevedo,

I'm able to access your site (http://18.XXX.XXX.XXX). Note that it does not have a valid certificate, but I'm not sure if it is related. We are not familiar with Bingbot requirements or the steps to set it up. My suggestion is to ask Bingbot support for more information about the possible reasons and solutions of the issues.

Regards

system 2020-07-13 09:43:48 UTC #6

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