We have a Support Tool that will gather relevant information for us to debug the issue. Could you please download and execute it on the machine where the stack is running (the Google one)?
If you are using a console in Linux, just type the following to download the tool:
wget -O bnsupport_tool https://downloads.bitnami.com/files/bnsupport/latest/bnsupport-linux-x64.run && \
chmod +x bnsupport_tool && \
The output of the execution of this tool will be a zip file with all the information inside. The tool will provide instructions on how to upload the file.
Carlos R. Hernández