Type: Bitnami Support Tool
I tried to configure “Let’s Encrypt” SSL Certifcate on my AWS Lightsail Wordpress instance. I used the step-by-step guide on AWS
Everything was working fine until I reached to Step 7: Create links to the Let’s Encrypt certificate files in the Apache server directory
When I excutred the following command
sudo /opt/bitnami/ctlscript.sh start
I got the following error
Job for bitnami.service failed because the control process exited with error code.
See “systemctl status bitnami.service” and “journalctl -xe” for details.
Then after searching the error I got when executing
systemctl status bitnami.service
I reached to a post on your community forum that advises to intall your diagnotstic tool.
I’ve done that and below is the output.
Will you please help me to solve this issue?
===== Begin of bndiagnostic tool output =====
? Apache: Found possible issues ✓ Mariadb: No issues found ? Connectivity: Found possible issues ✓ Wordpress: No issues found ? Resources: Found possible issues ? Processes: Found possible issues ✓ Php: No issues found
Found recent error or warning messages in the Apache error log.
[Thu Oct 07 19:32:13.627669 2021] [core:error] [pid 1862:tid 139986171049728] [client **ip_address**:42158] AH00126: Invalid URI in request 'bin/sh' 'POST /cgi-bin/.%2e/.%2e/.%2e/.%2e/bin/sh HTTP/1.1' [Thu Oct 07 21:06:06.390186 2021] [core:error] [pid 3351:tid 139986414077696] [client **ip_address**:33136] AH00126: Invalid URI in request Press [Enter] to continue: 'apache2/icons/sphere1.png' 'HEAD /icons/.%2e/%2e%2e/apache2/icons/sphere1.png HTTP/1.1' [Thu Oct 07 21:21:52.495208 2021] [core:error] [pid 3351:tid 139986867283712] [client **ip_address**:60190] AH00126: Invalid URI in request 'apache2/icons/sphere1.png' 'HEAD /icons/.%2e/%2e%2e/apache2/icons/sphere1.png HTTP/1.1'
Please check the following guide to troubleshoot server issues:
The Apache configuration has errors:
AH00526: Syntax error on line 4 of /opt/bitnami/apache/conf/vhosts/wordpress-https-vhost.conf: SSLCertificateFile: file '/opt/bitnami/apache/conf/bitnami/certs/server.crt' does not exist or is empty
Please check the configuration.
Press [Enter] to continue:
Server ports 22, 80 and/or 443 are not publicly accessible. Please check the following guide to open server ports for remote access:
Your instance has little available RAM memory.
total used free shared buff/cache available Mem: 983 305 86 9 592 504 Swap: 634 4 630
You could try to increase your instance’s memory. Please check your cloud
provider’s documentation for more information.
One or more component’s processes are not running:
apache not running mariadb not running php-fpm not running
You can try to restart the process with the following command:
Press [Enter] to continue:
$ sudo /opt/bitnami/ctlscript.sh start COMPONENT_NAME
===== End of bndiagnostic tool output =====