Alfresco your application is not available

Keywords: Alfresco - Windows - Technical issue - Other
bnsupport ID: 8bb6f6f2-83cd-088d-d93d-32655631e367
Description:
Hello, when since some hours ago when I enter in the share folder it displays:
Your application is not available
Your application may not be available for many reasons:

If you just launched the server, please wait a few minutes for the application to deploy. It is common behavior for Java applications.
Your application may not be working properly. Please check the application log file.
This page will automatically refresh every 15 seconds until the application is available.

It all happened after i restarted all servers, but then I start them again it stuck on that screen always loading, I’ve tried to restart servers again and the pc too but it does not work. My bitnami tool support code is 8bb6f6f2-83cd-088d-d93d-32655631e367

Thanks in advance

Hi @celu99,

thanks for using Bitnami. In your logs appears:

2021-01-18 21:21:28.184 ERROR (org.alfresco.solr.AlfrescoCoreAdminHandler@5cbe2654_Worker-38) [   ] o.a.s.t.AbstractTracker Tracking failed for MetadataTracker - alfresco => java.io.IOException: java.net.ConnectException: Connection refused: connect
	at org.alfresco.solr.tracker.MetadataTracker.trackTransactions(MetadataTracker.java:825)
java.io.IOException: java.net.ConnectException: Connection refused: connect
	at org.alfresco.solr.tracker.MetadataTracker.trackTransactions(MetadataTracker.java:825) ~[?:?]
	at org.alfresco.solr.tracker.MetadataTracker.trackRepository(MetadataTracker.java:206) ~[?:?]
	at org.alfresco.solr.tracker.MetadataTracker.doTrack(MetadataTracker.java:127) ~[?:?]
	at org.alfresco.solr.tracker.AbstractTracker.track(AbstractTracker.java:217) ~[?:?]
	at org.alfresco.solr.tracker.TrackerJob.execute(TrackerJob.java:47) ~[?:?]
	at org.quartz.core.JobRunShell.run(JobRunShell.java:202) ~[?:?]
	at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:573) ~[?:?]
Caused by: java.net.ConnectException: Connection refused: connect
	at java.net.PlainSocketImpl.connect0(Native Method) ~[?:?]
	at java.net.PlainSocketImpl.socketConnect(PlainSocketImpl.java:101) ~[?:?]
	at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:399) ~[?:?]
	at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:242) ~[?:?]
	at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:224) ~[?:?]
	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:403) ~[?:?]
	at java.net.Socket.connect(Socket.java:609) ~[?:?]
	at java.net.Socket.connect(Socket.java:558) ~[?:?]
	at java.net.Socket.<init>(Socket.java:454) ~[?:?]
	at java.net.Socket.<init>(Socket.java:306) ~[?:?]
	at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocket(DefaultProtocolSocketFactory.java:80) ~[?:?]
	at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocket(DefaultProtocolSocketFactory.java:122) ~[?:?]
	at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707) ~[?:?]
	at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361) ~[?:?]
	at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387) ~[?:?]
	at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171) ~[?:?]
	at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397) ~[?:?]
	at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:323) ~[?:?]
	at org.alfresco.httpclient.AbstractHttpClient.executeMethod(AbstractHttpClient.java:135) ~[?:?]
	at org.alfresco.httpclient.AbstractHttpClient.sendRemoteRequest(AbstractHttpClient.java:111) ~[?:?]
	at org.alfresco.httpclient.HttpClientFactory$DefaultHttpClient.sendRequest(HttpClientFactory.java:432) ~[?:?]
	at org.alfresco.solr.client.SOLRAPIClient.getTransactions(SOLRAPIClient.java:488) ~[?:?]
	at org.alfresco.solr.tracker.MetadataTracker.getSomeTransactions(MetadataTracker.java:661) ~[?:?]
	at org.alfresco.solr.tracker.MetadataTracker.trackTransactions(MetadataTracker.java:727) ~[?:?]
	... 6 more

Could you check if you have all the services running?
https://docs.bitnami.com/installer/apps/alfresco/administration/control-services-windows/

Regards,
Ibone

Solved: It was a problem after editing share-configcustom.xml where I deleted the closure of a comment --> and a part of the code became a comment too.

Thank you :slight_smile:

Hi @celu99,

I’m glad you solved the problem, closing this out now, do not hesitate to write us back if you have any other questions.

Regards,
Ibone.