Alfresco Community 6.2 preview any document error “unable to load the contents of the pdf” only pdf files work correctly

Keywords: Alfresco - Virtual Machines - Technical issue - Other
Description:
it is a new installation of the VM bitnami Alfresco, libreoffice is correctly installed ed active.

Hi @unionebassaromagna,

Could you please let us know more information about the steps you perform when getting that error? We would like to reproduce the same environment and steps to confirm the issue and work on it.

Apart from that information, we have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please execute it on the machine where the stack is running by following the steps described in the guide below?

Please note that you need to paste the code ID that is shown at the end.

Same problems.
Did you found a solutions?

Hello @stefano.delgobbo.

Could you please open a new case as Technical Issue and share your support tool output there?

Regards

Hello @davidg, this is the code generated by Bitnami support tool:

e7a56dd0-523f-7b23-380a-cb68a7f2c073

Hi @stefano.delgobbo,

please create a new support ticket as @davidg mentioned.