After enable https to my database, the pdf report became improper

lyesdjaouadi 2020-05-06 12:28:30 UTC #1

Keywords: Odoo - Google Cloud Platform - Technical issue - Other
Description:
Wkhtmltopdf worked well in my odoo 11, but after enabling https to my database, the pdf report became improper,
Could someone tell me how to fix it?

Thank you in advance

michiel 2020-05-07 06:40:02 UTC #2

Hi @lyesdjaouadi,

Can you give more details about enabling HTTPS for your database? Which guide are you following? Could you send a screenshot? We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool

Please note that you need to paste the code ID that is shown at the end.

Regards,
Michiel

lyesdjaouadi 2020-05-07 08:01:13 UTC #3

Hi @michiel,

I used bitnami support: Auto-Configure A Let's Encrypt Certificate:

sudo /opt/bitnami/bncert-tool

and my database now is https configured,

This is the pdf print report before enabling https:

And this is pdf print report after enabling https:

I executed the Bitnami support and this is the code: 1845af9e-c501-84c2-d097-dee37b91662a

Thanks and regards

Lyes

jota 2020-05-07 09:00:26 UTC #4

Hi @lyesdjaouadi,

A new SSL certificate shouldn't break the PDF generation. I suggest you take a look at the Odoo's logs and the Apache's ones (/opt/bitnami/apache2/logs/) to check if there is any error there? However, it's highly advisable to contact the Odoo's developers to know more about what can be causing this.

https://www.odoo.com/forum/help-1

lyesdjaouadi 2020-05-07 09:31:52 UTC #5

Hi @jota,

I took a look at error log and I found this:

Do you have any idea about these errors ?

Thanks and regars
Lyes

jota 2020-05-08 08:13:22 UTC #6

Hi @lyesdjaouadi,

I don't see any error there related to the application. There are some PageSpeed errors and you can try to disable it in case it's not working properly with your application

https://docs.bitnami.com/google/apps/odoo/administration/use-pagespeed/#disable-pagespeed

Did you ask in the Odoo's forum to know more about it?

Thanks

lyesdjaouadi 2020-05-09 11:17:49 UTC #7

Hi @jota,
Yes I asked in the Odoo forum and the problem were solved,
This is their response:

Thanks and regards
Lyes

system 2020-05-23 11:18:00 UTC #8

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

Bitnami provides free all-in-one installers, virtual machines and cloud images for popular open source applications. Get them now!