Bitnami packages and configures already existing applications. We can only offer support and help on basic and most frequent application configurations. Always based on the default configuration or on our guides.
If you have installed a third party plugin or modified the application/server configuration, probably someone with more experience and knowledge about that specific tool can help you better than we can.
We already have some sections in our documentation that explain how to install some extensions
We suggest you to post your question on the official support forums of the application so others can help you with the issue when installing this extension.
Do not hesitate to ask us any other questions about our solutions