Accessing Redmine remotely?

Colette 2017-01-10 13:44:11 UTC #1

Hi, I know this has probably been asked a lot and believe me I have looked around for answers but none seem to resolve my issue!

I installed bitnami and redmine and ensured all my ports were forwarded (even turned off my firewall entirely just incase)

I am trying to access redmine on a different computer/internet connection however I am unable to. If I type in my IP address:8080/redmine I just get a timed out error, however if I type just my IP address I am able to see the "redmine is installed" bitnami screen, but when I click 'access redmine' I get a not found error??

Is there anyone who can help? I can access it fine on my computer at home but I am really struggling to get this working remotely.

I really appreciate any help

jariza 2017-01-10 13:54:23 UTC #2

Hello @Colette

If you're able to access your Redmine using your IP Address, you should be able to access Redmine at http://YOUR-IP/redmine. You don't need to use port 8080 unless your Apache Web Server is running on that port.

Could you provide us the following log files? (You can just copy the last 20 lines of each log file instead of the whole files).

/installdir/apache2/logs/error_log
/installdir/apache2/logs/access_log

You have to substitute /installdir/ with the path to your Redmine Stack installation. For example, /opt/bitnami/.

Best Regards,

Juan Ariza

Colette 2017-01-10 14:05:17 UTC #3

[Tue Jan 10 11:43:27.007000 2017] [mpm_winnt:notice] [pid 1168:tid 308] AH00456: Apache Lounge VC11 Server built: Jul 7 2016 11:13:22

[Tue Jan 10 11:43:27.007000 2017] [core:notice] [pid 1168:tid 308] AH00094: Command line: 'C:\Bitnami\REDMIN~1.1-0\apache2\bin\httpd.exe -d C:/Bitnami/redmine-3.3.1-0/apache2 -f C:\Bitnami\REDMIN~1.1-0\apache2\conf\httpd.conf'

[Tue Jan 10 11:43:27.009000 2017] [mpm_winnt:notice] [pid 1168:tid 308] AH00418: Parent: Created child process 5796

[Tue Jan 10 11:43:28.223000 2017] [ssl:warn] [pid 5796:tid 240] AH01909: localhost:444:0 server certificate does NOT include an ID which matches the server name

[Tue Jan 10 11:43:28.691000 2017] [ssl:warn] [pid 5796:tid 240] AH01909: localhost:444:0 server certificate does NOT include an ID which matches the server name

[Tue Jan 10 11:43:28.837000 2017] [mpm_winnt:notice] [pid 5796:tid 240] AH00354: Child: Starting 64 worker threads.

[Tue Jan 10 11:44:03.291000 2017] [mpm_winnt:notice] [pid 1168:tid 308] AH00422: Parent: Received shutdown signal -- Shutting down the server.

[Tue Jan 10 11:44:05.291000 2017] [mpm_winnt:notice] [pid 5796:tid 240] AH00364: Child: All worker threads have exited.

[Tue Jan 10 11:44:05.313000 2017] [mpm_winnt:notice] [pid 1168:tid 308] AH00430: Parent: Child process 5796 exited successfully.

[Tue Jan 10 11:44:07.903000 2017] [ssl:warn] [pid 1336:tid 308] AH01909: localhost:444:0 server certificate does NOT include an ID which matches the server name

[Tue Jan 10 11:44:08.439000 2017] [ssl:warn] [pid 1336:tid 308] AH01909: localhost:444:0 server certificate does NOT include an ID which matches the server name

[Tue Jan 10 11:44:08.470000 2017] [mpm_winnt:notice] [pid 1336:tid 308] AH00455: Apache/2.4.23 (Win32) OpenSSL/1.0.2h PHP/5.6.26 configured -- resuming normal operations

[Tue Jan 10 11:44:08.470000 2017] [mpm_winnt:notice] [pid 1336:tid 308] AH00456: Apache Lounge VC11 Server built: Jul 7 2016 11:13:22

[Tue Jan 10 11:44:08.470000 2017] [core:notice] [pid 1336:tid 308] AH00094: Command line: 'C:\Bitnami\REDMIN~1.1-0\apache2\bin\httpd.exe -d C:/Bitnami/redmine-3.3.1-0/apache2 -f C:\Bitnami\REDMIN~1.1-0\apache2\conf\httpd.conf'

[Tue Jan 10 11:44:08.473000 2017] [mpm_winnt:notice] [pid 1336:tid 308] AH00418: Parent: Created child process 6100

[Tue Jan 10 11:44:09.731000 2017] [ssl:warn] [pid 6100:tid 240] AH01909: localhost:444:0 server certificate does NOT include an ID which matches the server name

[Tue Jan 10 11:44:10.283000 2017] [ssl:warn] [pid 6100:tid 240] AH01909: localhost:444:0 server certificate does NOT include an ID which matches the server name

[Tue Jan 10 11:44:10.312000 2017] [mpm_winnt:notice] [pid 6100:tid 240] AH00354: Child: Starting 64 worker threads.

[Tue Jan 10 13:30:40.835000 2017] [mpm_winnt:notice] [pid 1336:tid 308] AH00422: Parent: Received shutdown signal -- Shutting down the server.

[Tue Jan 10 13:30:42.941000 2017] [mpm_winnt:notice] [pid 6100:tid 240] AH00364: Child: All worker threads have exited.

[Tue Jan 10 13:30:44.539000 2017] [mpm_winnt:notice] [pid 1336:tid 308] AH00430: Parent: Child process 6100 exited successfully.

[Tue Jan 10 13:30:49.154000 2017] [ssl:warn] [pid 3520:tid 308] AH01909: localhost:444:0 server certificate does NOT include an ID which matches the server name

[Tue Jan 10 13:30:49.624000 2017] [ssl:warn] [pid 3520:tid 308] AH01909: localhost:444:0 server certificate does NOT include an ID which matches the server name

[Tue Jan 10 13:30:49.664000 2017] [mpm_winnt:notice] [pid 3520:tid 308] AH00455: Apache/2.4.23 (Win32) OpenSSL/1.0.2h PHP/5.6.26 configured -- resuming normal operations

[Tue Jan 10 13:30:49.664000 2017] [mpm_winnt:notice] [pid 3520:tid 308] AH00456: Apache Lounge VC11 Server built: Jul 7 2016 11:13:22

[Tue Jan 10 13:30:49.664000 2017] [core:notice] [pid 3520:tid 308] AH00094: Command line: 'C:\Bitnami\REDMIN~1.1-0\apache2\bin\httpd.exe -d C:/Bitnami/redmine-3.3.1-0/apache2 -f C:\Bitnami\REDMIN~1.1-0\apache2\conf\httpd.conf'

[Tue Jan 10 13:30:49.668000 2017] [mpm_winnt:notice] [pid 3520:tid 308] AH00418: Parent: Created child process 5228

[Tue Jan 10 13:30:50.958000 2017] [ssl:warn] [pid 5228:tid 240] AH01909: localhost:444:0 server certificate does NOT include an ID which matches the server name

[Tue Jan 10 13:30:51.440000 2017] [ssl:warn] [pid 5228:tid 240] AH01909: localhost:444:0 server certificate does NOT include an ID which matches the server name

[Tue Jan 10 13:30:51.470000 2017] [mpm_winnt:notice] [pid 5228:tid 240] AH00354: Child: Starting 64 worker threads.

Colette 2017-01-10 14:05:49 UTC #4

127.0.0.1 - - [10/Jan/2017:13:36:27 +0000] "GET /phpmyadmin/server_privileges.php?db=bitnami_redmine&token=1262477fb21e52b998239ca4fec04643&checkprivsdb=bitnami_redmine&viewing_mode=db&ajax_request=true&ajax_page_request=true&_nocache=1484055387853204806 HTTP/1.1" 200 2266

127.0.0.1 - - [10/Jan/2017:13:36:46 +0000] "GET /phpmyadmin/server_privileges.php?adduser=1&dbname=bitnami_redmine&token=1262477fb21e52b998239ca4fec04643&ajax_request=true&ajax_page_request=true&_nocache=1484055406379583524 HTTP/1.1" 200 4825

127.0.0.1 - - [10/Jan/2017:13:36:54 +0000] "GET /phpmyadmin/server_privileges.php?db=bitnami_redmine&table=&server=1&target=&viewing_mode=db&checkprivsdb=bitnami_redmine&token=1262477fb21e52b998239ca4fec04643&ajax_request=true&ajax_page_request=true&_nocache=148405541474082086 HTTP/1.1" 200 2265

127.0.0.1 - - [10/Jan/2017:13:37:03 +0000] "GET /phpmyadmin/server_privileges.php?username=bitnami&hostname=localhost&dbname=bitnami_redmine&tablename=&routinename=&token=1262477fb21e52b998239ca4fec04643&ajax_request=true&ajax_page_request=true&_nocache=1484055423644921545 HTTP/1.1" 200 2766

127.0.0.1 - - [10/Jan/2017:13:37:18 +0000] "POST /phpmyadmin/server_privileges.php HTTP/1.1" 200 3140

127.0.0.1 - - [10/Jan/2017:13:37:32 +0000] "GET /phpmyadmin/server_privileges.php?db=&token=1262477fb21e52b998239ca4fec04643&viewing_mode=server&ajax_request=true&ajax_page_request=true&_nocache=1484055452813677711 HTTP/1.1" 200 2765

127.0.0.1 - - [10/Jan/2017:13:37:45 +0000] "GET /phpmyadmin/server_privileges.php?username=&hostname=%25&dbname=&tablename=&routinename=&token=1262477fb21e52b998239ca4fec04643&ajax_request=true&ajax_page_request=true&_nocache=1484055465624935647 HTTP/1.1" 200 5347

127.0.0.1 - - [10/Jan/2017:13:47:31 +0000] "POST /phpmyadmin/index.php HTTP/1.1" 200 1402

127.0.0.1 - - [10/Jan/2017:13:55:49 +0000] "POST /phpmyadmin/index.php HTTP/1.1" 200 1402

127.0.0.1 - - [10/Jan/2017:13:56:15 +0000] "POST /phpmyadmin/index.php HTTP/1.1" 200 1402

127.0.0.1 - - [10/Jan/2017:13:56:18 +0000] "POST /phpmyadmin/index.php HTTP/1.1" 200 1402

127.0.0.1 - - [10/Jan/2017:13:56:21 +0000] "POST /phpmyadmin/index.php HTTP/1.1" 200 1402

127.0.0.1 - - [10/Jan/2017:13:56:24 +0000] "POST /phpmyadmin/index.php HTTP/1.1" 200 73

127.0.0.1 - - [10/Jan/2017:13:56:24 +0000] "GET /phpmyadmin/server_privileges.php?db=bitnami_redmine&token=1262477fb21e52b998239ca4fec04643&checkprivsdb=bitnami_redmine&viewing_mode=db HTTP/1.1" 200 3094

127.0.0.1 - - [10/Jan/2017:13:56:25 +0000] "GET /phpmyadmin/themes/pmahomme/jquery/jquery-ui-1.11.4.css HTTP/1.1" 200 8093

127.0.0.1 - - [10/Jan/2017:13:56:25 +0000] "GET /phpmyadmin/phpmyadmin.css.php?nocache=4426810238ltr HTTP/1.1" 200 20060

127.0.0.1 - - [10/Jan/2017:13:56:25 +0000] "GET /phpmyadmin/js/codemirror/addon/hint/show-hint.css?v=4.6.4 HTTP/1.1" 200 336

127.0.0.1 - - [10/Jan/2017:13:56:25 +0000] "GET /phpmyadmin/js/codemirror/addon/lint/lint.css?v=4.6.4 HTTP/1.1" 200 1286

127.0.0.1 - - [10/Jan/2017:13:56:25 +0000] "GET /phpmyadmin/js/codemirror/lib/codemirror.css?v=4.6.4 HTTP/1.1" 200 2409

127.0.0.1 - - [10/Jan/2017:13:56:25 +0000] "GET /phpmyadmin/js/get_scripts.js.php?scripts%5B%5D=console.js&v=4.6.4 HTTP/1.1" 200 10706

127.0.0.1 - - [10/Jan/2017:13:56:25 +0000] "GET /phpmyadmin/js/get_scripts.js.php?scripts%5B%5D=jquery/jquery-2.1.4.min.js&scripts%5B%5D=sprintf.js&scripts%5B%5D=ajax.js&scripts%5B%5D=keyhandler.js&scripts%5B%5D=jquery/jquery-ui-1.11.4.min.js&scripts%5B%5D=jquery/jquery.cookie.js&scripts%5B%5D=jquery/jquery.mousewheel.js&scripts%5B%5D=jquery/jquery.event.drag-2.2.js&scripts%5B%5D=jquery/jquery-ui-timepicker-addon.js&scripts%5B%5D=jquery/jquery.ba-hashchange-1.3.js&v=4.6.4 HTTP/1.1" 200 134175

127.0.0.1 - - [10/Jan/2017:13:56:25 +0000] "GET /phpmyadmin/themes/pmahomme/img/logo_right.png HTTP/1.1" 304 -

127.0.0.1 - - [10/Jan/2017:13:56:26 +0000] "GET /phpmyadmin/themes/dot.gif HTTP/1.1" 304 -

127.0.0.1 - - [10/Jan/2017:13:56:25 +0000] "GET /phpmyadmin/js/whitelist.php?lang=en&db=bitnami_redmine&token=1262477fb21e52b998239ca4fec04643&v=4.6.4 HTTP/1.1" 200 475

127.0.0.1 - - [10/Jan/2017:13:56:25 +0000] "GET /phpmyadmin/js/messages.php?lang=en&db=bitnami_redmine&token=1262477fb21e52b998239ca4fec04643&v=4.6.4 HTTP/1.1" 200 8424

127.0.0.1 - - [10/Jan/2017:13:56:25 +0000] "GET /phpmyadmin/js/get_scripts.js.php?scripts%5B%5D=jquery/jquery.debounce-1.0.5.js&scripts%5B%5D=menu-resizer.js&scripts%5B%5D=cross_framing_protection.js&scripts%5B%5D=rte.js&scripts%5B%5D=tracekit/tracekit.js&scripts%5B%5D=error_report.js&scripts%5B%5D=config.js&scripts%5B%5D=doclinks.js&scripts%5B%5D=functions.js&scripts%5B%5D=navigation.js&v=4.6.4 HTTP/1.1" 200 80939

127.0.0.1 - - [10/Jan/2017:13:56:25 +0000] "GET /phpmyadmin/js/get_scripts.js.php?scripts%5B%5D=indexes.js&scripts%5B%5D=common.js&scripts%5B%5D=page_settings.js&scripts%5B%5D=codemirror/lib/codemirror.js&scripts%5B%5D=codemirror/mode/sql/sql.js&scripts%5B%5D=codemirror/addon/runmode/runmode.js&scripts%5B%5D=codemirror/addon/hint/show-hint.js&scripts%5B%5D=codemirror/addon/hint/sql-hint.js&scripts%5B%5D=codemirror/addon/lint/lint.js&scripts%5B%5D=codemirror/addon/lint/sql-lint.js&v=4.6.4 HTTP/1.1" 200 118880

127.0.0.1 - - [10/Jan/2017:13:56:25 +0000] "GET /phpmyadmin/js/get_image.js.php?theme=pmahomme&v=4.6.4 HTTP/1.1" 200 1833

127.0.0.1 - - [10/Jan/2017:13:56:28 +0000] "GET /phpmyadmin/themes/pmahomme/css/printview.css?v=4.6.4 HTTP/1.1" 200 988

127.0.0.1 - - [10/Jan/2017:13:56:28 +0000] "GET /phpmyadmin/themes/pmahomme/img/sprites.png?v=4.6.4 HTTP/1.1" 304 -

Colette 2017-01-10 23:24:09 UTC #5

Can anyone else help please?? tried installing and uninstalling.. still no luck!

jariza 2017-01-11 10:16:24 UTC #6

Hello @Colette

The logs didn't help since all the http requests that appeared there were directed to phpMyAdmin.

What's the URL you use when you access at home and what's the IP you use when you access from the outside?

Best Regards,

Juan Ariza

jota 2018-06-27 08:47:33 UTC #7

2 posts were merged into an existing topic: How to access Redmine from anywhere?

jota 2019-04-15 09:18:26 UTC #8

jota 2019-04-15 09:18:43 UTC #9

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