502 Bad Gateway NGINX

Keywords: WordPress + NGINX + SSL - AWS - Technical issue - Other
bnsupport ID: 118c54b9-07c3-0caf-2fb0-8f765b50c1f8
Description:
Hello. When I access the admin page this error 502 Badgatway appears and I don’t know what it is. I ran the BN Tool help tool and offered me this code: 118c54b9-07c3-0caf-2fb0-8f765b50c1f8

Could someone from Bitnami support help me?

Thanks!

Hi @felipemauah,

Thanks for using Bitnami. I checked your bnsupport bundle and your machine is running out of free memory

-----------------------------------
Display amount of free and used memory in the system
-----------------------------------
Running: free -m
In: /opt/bitnami

Output:

              total        used        free      shared  buff/cache   available
Mem:            987         644          76         113         266          83
Swap:           634         152         482

Can you use a bigger instance?

https://docs.bitnami.com/aws/faq/administration/change-server-type/

I also see you have a lot of PHP errors in the NGINX log related to WordPress plugins. Can you check them? The file is located at /opt/bitnami/nginx/logs/error.log

Hello. I increased the instance and it really worked! Thank you very much! As for errors, they are 90% linked to Woocomerce Subscriptions and according to my research, nobody knows how to solve them. I found in this link a possible solution https://wordpress.org/support/topic/woocommerce-woocommerce-subscriptions-error-in-4-7-0-update/ but not definitive.

A question, how did you check the status of my server?

Thank you very much for your assistance!

Hi @felipemauah,

Thanks for your message. I hope you can find a solution for the WooCommerce plugin issues. Regarding the system information, when you run the bnsupport tool it runs some commands on your server and it sends the output to our server so we can help you to debug your issues. You can get more information about this in the next link

https://docs.bitnami.com/general/how-to/understand-bnsupport/

Thank you for your support and feedback! I will solve this soon! :slight_smile:

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