2 weeks waiting for help 2nd request for help

Keywords: WordPress - AWS - Technical issue - Other

bnsupport ID: d4c177d0-d4e1-d5cd-ab8e-514340e640a6

bndiagnostic output:

? Apache: Found possible issues
? Connectivity: Found possible issues
? Resources: Found possible issues
? Mysql: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/bch/apps/moodle/troubleshooting/deny-connections-bots-apache/
https://docs.bitnami.com/general/faq/administration/use-firewall/
https://docs.bitnami.com/installer/faq/linux-faq/administration/increase-memory-linux/
https://docs.bitnami.com/general/how-to/troubleshoot-permission-issues/

bndiagnostic failure reason: The documentation did not make any significant change

Description:
Here is the bitnami support key code

per your team you advised that i had to work with AWS and move to a new server. we migrated the site site and database to the new server and now were still stuck.

where is the key code for bitnami tool support
d4c177d0-d4e1-d5cd-ab8e-514340e640a6

hello any response. your team just closed cases or comes back with a one line command.

waiting days

Hi @pedro3

Thanks for using Bitnami WordPress!

I have been briefly checking the report generated by the bnsupport-tool and it seems that your Apache error_log has logged lots of different PHP errors. Let’s try to review them:

First batch: permission-related

[Tue Jul 20 07:55:36.908510 2021] [proxy_fcgi:error] [pid 7748:tid 139970115147520] [client 172.31.4.25:62948] AH01071: Got error 'PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0', referer: http://XXXXXXX.com/wp-admin/admin.php?page=wp_file_manager
...
 Jul 20 09:18:42.302662 2021] [proxy_fcgi:error] [pid 8601:tid 139970457061120] [client 172.31.24.122:59966] AH01071: Got error 'PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0', referer: http://XXXXXXX.com/wp-content/themes/jplnlghp.php
[Tue Jul 20 09:18:44.206072 2021] [proxy_fcgi:error] [pid 7913:tid 139970190681856] [client 172.31.4.25:11264] AH01071: Got error 'PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0', referer: http://XXXXXXX.com/wp-content/themes/zenith/css/bajqyitq.php
[Tue Jul 20 09:18:46.934349 2021] [proxy_fcgi:error] [pid 8601:tid 139970039613184] [client 172.31.24.122:59976] AH01071: Got error 'PHP message: PHP Notice:  Unknown: file created in the system's temporary directory in Unknown on line 0', referer: http://XXXXXXX.com/wp-content/themes/zenith/css/bajqyitq.php

In order to solve this, please grant writing permissions to your /opt/bitnami/php/tmp temporary folder:

$ sudo chmod o+w /opt/bitnami/php/tmp

Second batch: PHP class problems

[Tue Jul 20 09:18:59.180202 2021] [proxy_fcgi:error] [pid 1908:tid 139969888544512] [client 172.31.24.122:59998] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught Error: Class 'WP_Customize_Control' not found in /opt/bitnami/wordpress/wp-includes/customize/class-wp-customize-nav-menu-location-control.php:19\nStack trace:\n#0 {main}\n  thrown in /opt/bitnami/wordpress/wp-includes/customize/class-wp-customize-nav-menu-location-control.php on line 19', referer: http://XXXXXXX.com/wp-includes/customize/class-wp-customize-nav-menu-location-control.php
...
[Tue Jul 20 09:19:00.783721 2021] [proxy_fcgi:error] [pid 7748:tid 139970199074560] [client 172.31.35.218:1798] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught Error: Interface 'Requests_Transport' not found in /opt/bitnami/wordpress/wp-includes/Requests/Transport/cURL.php:15\nStack trace:\n#0 {main}\n  thrown in /opt/bitnami/wordpress/wp-includes/Requests/Transport/cURL.php on line 15', referer: http://XXXXX.com/wp-includes/Requests/Transport/cURL.php

It seems that you (or any of your plugins/themes) have modified core WordPress PHP classes and this is causing internal errors. Do you happen to know what could have altered the following files?

  • /opt/bitnami/wordpress/wp-includes/customize/class-wp-customize-nav-menu-location-control.php
  • /opt/bitnami/wordpress/wp-includes/Requests/Transport/cURL.php

Comparing those files with a brand new instance (running the same WordPress version), their size differs:

# BRAND NEW INSTANCE:

$ ls -la /opt/bitnami/wordpress/wp-includes/customize/class-wp-customize-nav-menu-location-control.php
-rw-rw-r-- 1 bitnami daemon 2287 Jul 15 11:32 /opt/bitnami/wordpress/wp-includes/customize/class-wp-customize-nav-menu-location-control.php
$ ls -la /opt/bitnami/wordpress/wp-includes/Requests/Transport/cURL.php
-rw-rw-r-- 1 bitnami daemon 15325 Jul 15 11:32 /opt/bitnami/wordpress/wp-includes/Requests/Transport/cURL.php

# YOUR INSTANCE:
$ ls -la /opt/bitnami/wordpress/wp-includes/customize/class-wp-customize-nav-menu-location-control.php
-rw-r--r--  1 daemon daemon 13298 Jul 19 13:20 class-wp-customize-nav-menu-location-control.php
$ ls -la /opt/bitnami/wordpress/wp-includes/Requests/Transport/cURL.php
-rw-r--r-- 1 daemon daemon 26859 Jul 19 13:20 cURL.php

hello any response. your team just closed cases or comes back with a one line command.

Sorry to hear that! Could you please point me to your case that was just closed with no response on our side? We will be more than happy to review it in case we missed it :slightly_smiling_face: