0471c2fd-4dbf-c23c-9b6c-02a1305f4e6b

kiran_arya 2020-04-14 02:28:32 UTC #1

Keywords: WordPress + NGINX + SSL - AWS - Technical issue - Secure Connections (SSL/HTTPS)
bnsupport ID: 0471c2fd-4dbf-c23c-9b6c-02a1305f4e6b
Description:
Please help, I am getting 403 forbidden bitmani wordpress error, after updating SSL

davidg 2020-04-14 08:49:21 UTC #2

Hello @kiran_arya,

It seems that some permissions were modified. This guide should help:

https://docs.bitnami.com/bch/apps/wordpress-pro/administration/understand-file-permissions/

An alternative option here is to start a fresh instance and migrate your website there:

https://docs.bitnami.com/general/how-to/migrate-wordpress/

Regards

kiran_arya 2020-04-14 16:30:33 UTC #3

Hi,

Thanks I was able to solve that issue, but now after updating SSL, I am not able to login to wordpress and it says ID locked ? what do I do, please help I am stuck.

Regards,

Kiran

kiran_arya 2020-04-14 20:35:02 UTC #4

This is also solved, but now none of my video content is playing (my video content is coming from S3, Cloudfront, Youtube), not sure what is happening.

Regards,

Kiran

davidg 2020-04-15 09:19:38 UTC #5

Hello @kiran_arya,

It seems you are fixing the problems step by step. Nice.

It would be great to have an updated output of the Support Tool with the latest changes so we try to check the current issue. Could you please send it again?

Regards

kiran_arya 2020-04-15 11:20:07 UTC #6

563b308e-445e-f2d8-e670-70101f396565

But now SSL is also not working.

Regards,

Kiran

davidg 2020-04-16 08:43:45 UTC #7

Hello @kiran_arya,

It seems that /opt/bitnami/apache2/conf/bitnami/bitnami.conf is missing. This is one of the main apache configuration files in the installation. Was that deliberated?

Let me share with you a clean copy of this file:

# Default Virtual Host configuration.

<IfVersion < 2.3 >
  NameVirtualHost *:80
  NameVirtualHost *:443
</IfVersion>

<VirtualHost _default_:80>
  DocumentRoot "/opt/bitnami/apache2/htdocs"
  <Directory "/opt/bitnami/apache2/htdocs">
    Options Indexes FollowSymLinks
    AllowOverride All
    <IfVersion < 2.3 >
      Order allow,deny
      Allow from all
    </IfVersion>
    <IfVersion >= 2.3 >
      Require all granted
    </IfVersion>
  </Directory>

  # Error Documents
  ErrorDocument 503 /503.html

  # Bitnami applications installed with a prefix URL (default)
  Include "/opt/bitnami/apache2/conf/bitnami/bitnami-apps-prefix.conf"
</VirtualHost>

# Default SSL Virtual Host configuration.

<IfModule !ssl_module>
  LoadModule ssl_module modules/mod_ssl.so
</IfModule>

Listen 443
SSLProtocol all -SSLv2 -SSLv3
SSLHonorCipherOrder on
SSLCipherSuite "EECDH+ECDSA+AESGCM EECDH+aRSA+AESGCM EECDH+ECDSA+SHA384 EECDH+ECDSA+SHA256 EECDH+aRSA+SHA384 EECDH+aRSA+SHA256 EECDH !aNULL !eNULL !LOW !3DES !MD5 !EXP !PSK !SRP !DSS !EDH !RC4"
SSLPassPhraseDialog  builtin
SSLSessionCache "shmcb:/opt/bitnami/apache2/logs/ssl_scache(512000)"
SSLSessionCacheTimeout  300

<VirtualHost _default_:443>
  DocumentRoot "/opt/bitnami/apache2/htdocs"
  SSLEngine on
SSLCertificateFile "/opt/bitnami/apache2/conf/server.crt"
SSLCertificateKeyFile "/opt/bitnami/apache2/conf/server.key"

  <Directory "/opt/bitnami/apache2/htdocs">
    Options Indexes FollowSymLinks
    AllowOverride All
    <IfVersion < 2.3 >
      Order allow,deny
      Allow from all
    </IfVersion>
    <IfVersion >= 2.3 >
      Require all granted
    </IfVersion>
  </Directory>

  # Error Documents
  ErrorDocument 503 /503.html

  # Bitnami applications installed with a prefix URL (default)
  Include "/opt/bitnami/apache2/conf/bitnami/bitnami-apps-prefix.conf"
</VirtualHost>

# Bitnami applications that uses virtual host configuration
Include "/opt/bitnami/apache2/conf/bitnami/bitnami-apps-vhosts.conf"

# Status
ExtendedStatus on
<VirtualHost _default_:80>
ServerName local-stackdriver-agent.stackdriver.com
<Location /server-status>
  SetHandler server-status
  Order deny,allow
  Deny from all
  Allow from 127.0.0.1
</Location>
</VirtualHost>

Note that it contains the default certificates and domain, so you will need to edit it following our guides.

I hope it helps

kiran_arya 2020-04-29 13:27:23 UTC #8

Hello,

My bitnami WP stopped suddenly, I tried to restart apache but it was giving me some space error, which I increased in the EC2, it got restarted but still WP site is not working, below is the support ticket number, please help.