#1 By: karl, December 1st, 2011 20:17
I am just new in bitnami. And I am working on a site remotely via EC2 instance.
The problem occurred when I tried installing another wordpress stack inside the server. If a hardly remember the folder location was /opt/bitnami/apps/name of the folder where I installed the wodpress stack.
I finished the installation but when I tried logging into the server using putty this message display "Server refused our key". And I can't login anymore using as bitnami user or as root..:(
Please help me in solving this issue. And kindly tell me the problem I created(I know I did it wrongly).
Really need your help in here, I can't continue working on the site cause I can't login in the server. A million thanks.
Hope I explained it clearly, I am still learning website development in bitnami so things are still confusing.
#2 By: Beltran Rueda Borrego, December 2nd, 2011 04:55
#3 By: karl, December 2nd, 2011 09:00
Hi Sir Beltran,
Yah your correct I did not start the "pageant". These are the steps I did when I login which normally worked before:
- run putty.
- In session tab I enter the hostname(or IP address) of our server.
- Under SSH->Auth, I browse for the private key which I have in my computer. And Click open.
- And in the Putty window I enter login as : bitnami
These steps normally allowed me to login in the server. But now, the image above displays when I try to login.
I also tried the steps you said(http://wiki.bitnami.com/cloud/how_to_connect_to_your_amazon_instance#How_can_use_SSH_to_connect_to_my_server_on_Windows.3f) which I think more or less the same as what I did before, but still the same error message appeared.
Thanks for the response Sir.
#4 By: Beltran Rueda Borrego, December 2nd, 2011 09:34
That's strange. Please check that you are using the correct SSH key and the PPK format.
#5 By: karl, December 2nd, 2011 09:57
I am certain that I'm using the correct ssh key and ppk format Sir.
Umm... what would likely to happen Sir if inside a wordpress bitnami stack you installed another wordpress bitnami stack instead of wordpress module? Because this is what I did which I think caused the problem. And in the first place is it ok to install a wordpress module for another wordpress site inside a worpress bitnami stack? Thanks Sir.
#6 By: Beltran Rueda Borrego, December 3rd, 2011 03:17
No, it should not affect that. Are you using the same server right? Did you modify the domain?
#7 By: karl, December 3rd, 2011 09:05
Yes Sir I am using the same server. And no, I did not modify the domain, installing the bitnami stack was the last thing I did before this problem occurred. Is there any other factor that might have caused this problem Sir. Thanks Sir.
#8 By: kaysa, December 5th, 2011 06:37
Hi, installing another bitnami stack should not interfere in connecting to the machine. If you were able to connect before with the same exact steps, something should have been changed in the system. Please make sure that you are using the right key or that you didn't modify anything on the remote server (for instance the authorized_keys file).
#9 By: karl, December 5th, 2011 09:08
Thanks for the reply. Ummm.. I am pretty sure I am using the same exact key and also I am coordinating with our server administrator about this issue. And since we haven't found any solution to this one, we came to a conclusion to just create another bitnami instance and just transfer the website.
So installing a bitnami stack inside another bitnami stack would do no harm? Thanks Kaysa.
#10 By: kaysa, December 5th, 2011 09:17
No, it should not affect. It will install everything in the folder you selected and if the ports are taken it will prompt you for entering a new port. Even if for any reason you find any conflict with your previous installation it should not have any impact on remotely accessing the machine.